TreviPay
B2B payments
ProgramSupportAssociate(Lithuanian&EnglishFluencyRequired)
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optimal for Entry candidates.
“Program Support Associate (Lithuanian & English Fluency Required) at TreviPay. Skills: Lithuanian fluency, English communication, Customer support. Deliver high-quality support. Handle inquiries across multiple channels”
What You'll Achieve.
Drive efficient resolutions; Long-term customer satisfaction; Improve department results; Improve efficiencies
Industry & Context.
Problem-solving
Fluent in Lithuanian
What They're Looking For.
Must Have
Fluent in Lithuanian, Good written and oral English language skills, Ability to meet deadlines, Adhere to SOP Policies, Proven ability to assess, prioritize, and balance daily workload, Use personal judgment with sound decision-making skills, Good written and verbal communication skills, Positive attendance, dependability, and reliability, Proficient knowledge of Windows applications, including Outlook, Word, and Excel, Proficient use of Saleforce/ Service Cloud, Attention to detail
Nice to Have
High School / College Preferred, Any additional European languages a plus
What You'll Do.
Deliver high-quality support
Handle inquiries across multiple channels
Drive efficient resolutions
Ensure long-term satisfaction
Provide primary support and solutions
Provide complete resolution to customer inquiries
Deliver engaging customer interactions
Escalate involved or complex situations
Proactively identify process enhancements
Support TreviPay policies/procedures
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with other team members; Collaborate with departments; Collaborate with leadership
Communication Scope
Good written and oral English language skills; Good written and verbal communication skills
Full Job Description
## Description TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU. We’re seeking a detail-oriented, customer-focused Program Support Associate who is fluent in Lithuanian with strong English communication skills to join our team. In this role, you’ll deliver high-quality support to both internal and external customers, handling inquiries across multiple channels while driving efficient resolutions and long-term satisfaction. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to continuously improve processes and customer experiences. Fluent in Lithuanian (any additional European languages a plus) and have good written and oral English language skills. Duties and Responsibilities o Display high productivity, program knowledge, expertise, sound decision-making, and proven ability to function autonomously. o Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers. o Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfaction o Delivers engaging customer interactions through various communication channels. o Escalates involved or complex situations quickly and accurately to other team members, departments, or leadership o Solid understanding of one or more programs based on team alignment. o Proactively identify process enhancements that will improve department results and efficiencies. o Function as a change leader by embracing change o Flex
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