ProgramSupportAssociate(Bulgarian&EnglishFluencyRequired)

## Description At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.     Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU. Duties Must exemplify TreviPay Mission and Values in handling cases and in- and outbound calls.  Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). Skilled to de-escalating challenging customers, clients or merchants and providing exceptional customer Use sound judgment to route escalated requests and unresolved issues to the appropriate team members. Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. rovide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. Welcome change and adapt positively to internal and external changes as well as driving change as needed. Dedicated to actively engaging in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.  Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.) Complete assigned learning before