Company
Health and Human Services
ProgramSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Program Supervisor. Skills: Supervision, Client services, Staff support, Quality assurance. Providing supervision and support to staff to ensure that quality services, best practice and professional judgment are provided to clients served in compliance with established state and federal standards. Supervise a team of 5 or more daily, providing ongoing support, consultation, training and quality assurance”
What You'll Achieve.
Meet all federal and state regulatory guidelines and standards that are applicable to this position; Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards; Provide services to youth ages 6-18 (or until youth graduates from high school) and their families; Offer individual, family and group sessions to assigned families as appropriate; Educate on skills necessary for conflict resolution, anger management, parenting, etc. as needed; Complete quality assurance items including shadowing staff, reviewing case files and client satisfaction tools; Conduct follow up calls and/or visits to youth/families in crises situations; Compile, prepare, submit, and maintain accurate records, files, forms, and additional information in accordance with agency policies, licensing and/or contract requirements; Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency; Maintain confidentiality in all areas of the service population and program operations; Maintain BCFS HHS professional and ethical standards of conduct outlined in the employee handbook including demonstrating respect for agency staff, the service times; Demonstrate the ability to: Respond sensitively and competently to the service population’s cultural and socio-economic characteristics; Demonstrate the ability to: Communicate effectively in writing and verbally in English; Demonstrate the ability to: Work in a fast-paced environment; Demonstrate the ability to: Maintain computer literacy required to meet the responsibilities of the position; Demonstrate the ability to: Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team; Demonstrate the ability to: Travel as needed; Other job duties as assigned per grant requirements
Industry & Context.
Professional judgment; Independent judgment and discretion
Frequent travel is required for training, home visits and to provide quality assurance for the team, Participates on-call to provide crisis intervention services, Work evenings, weekends and holidays as needed or requested by position supervisor, Travel as needed
What They're Looking For.
Must Have
2 years' experience working with vulnerable populations, Supervisory experience, Maintain certificates required for the position including but not limited to First Aid and CPR, Valid Texas Driver’s license with a clear driving record and reliable transportation, Pass a pre-employment drug screen and random drug screens, Provide proof or work eligibility status upon request, Pass a pre-employment and biennial criminal background and motor vehicle check
What You'll Do.
Providing supervision and support to staff to ensure that quality services
best practice and professional judgment are provided to clients served in compliance with established state and federal standards
Supervise a team of 5 or more daily
providing ongoing support
training and quality assurance
Complete consultation as outlined in the quality assurance plan
provides written feedback to staff
and provides recommendations to the Program Director regarding job performance
Implement developmental plans as needed for staff
and ensure the team has what they need to meet their job responsibilities
Maintain a caseload to assess client needs
Provides individual and family sessions using Motivational Interviewing (MI) and Strengthening Families Program (SFP)
Provide case management support through coordinating referrals
service planning and documentation of services for assigned caseload
Provide crisis intervention during work hours and after hours as needed
and review action plans designed to increase strengths
and reduce conflict in the home
Assist in emergency shelter placements and/or finding respite care when determined appropriate
Coordinate staff meetings
in-service training and UCAP events
Participate in weekly face to face or phone supervision with the supervisor
How You'll Work.
Team & Collaboration
Provides supervision and support to staff; Provides recommendations to the Program Director; Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
Communication Scope
Communicate effectively in writing and verbally in English
Full Job Description
It's a great feeling to work for a company that does so much good for others around the world! **Education** : Required – Bachelor’s degree in a Health and Human Services field or currently enrolled in an advanced degree program. **Experience** : Required - 2 years' experience working with vulnerable populations and supervisory experience. **Supervises** : Family Support Specialists and Intake Coordinator **Job Summary** : The Program Supervisor is responsible for providing supervision and support to staff to ensure that quality services, best practice and professional judgment are provided to clients served in compliance with established state and federal standards. This position also provides direct services as needed. **Essential Functions:** 1\. Supervise a team of 5 or more daily, providing ongoing support, consultation, training and quality assurance. 2\. Complete consultation as outlined in the quality assurance plan, provides written feedback to staff, and provides recommendations to the Program Director regarding job performance. 3\. Implement developmental plans as needed for staff, and ensure the team has what they need to meet their job responsibilities. 4\. Complete required contract reporting and tracking of information. 5\. Maintain a caseload to assess client needs. Provides individual and family sessions using Motivational Interviewing (MI) and Strengthening Families Program (SFP). 6\. Provide case management support through coordinating referrals, service planning and documentation of services for assigned caseload. 7\. Provide crisis intervention during work hours and after hours as needed. Participates on-call to provide crisis intervention services responding promptly and professionally to all crisis calls using independent judgement and discretion. 8\. Develop, monitor, and review action plans designed to increase strengths, address needs, and reduce conflict in the home. 9\. Assist in emergency shelter placements and/or finding respite care wh
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