ProgramSupervisor(NS)

**Agency** Dept of Health and Human Services **Division** Health Service Regulation **Job Classification Title** Program Supervisor I (NS) **Position Number** 60053856 **Grade** NC14 **About Us** The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. **Description of Work** The NC Office of EMS Credential Manager oversees all credentialing operations to ensure compliance with regulatory standards, state requirements, and organizational policies. This role manages certification renewals, reinstatements, examination registration, legal recognition processes, and military equivalency reviews. The position provides direct supervision and operational oversight of credentialing staff who serve as the primary point of contact for credential applicants, certified personnel, and regulatory stakeholders. The Credential Manager ensures accurate processing, timely communication, consistent application of credentialing standards, and continuous improvement of credentialing workflows. An ideal candidate will have experience in healthcare licensure, EMS credentialing, or professional certification environments. **Knowledge Skills and Abilities/Management Preferences** Salary Range: $52,592 - $92,036 Recruitment Range: $52,592 - $86,000 _Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement._ _The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred._ * Knowledge of credentialing standards and regulatory framework