NC State Highway Patrol
Government
ProgramSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Program Supervisor at NC State Highway Patrol. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Manage and support daily operations. Manage workflow of civilian members”
What You'll Achieve.
reduce collisions; make highways safe; protect North Carolina's motoring public; prevent auto theft; enforce rules for automobile dealerships and inspection stations; protect citizens against different types of fraud; ensure compliance with regulatory requirements
Industry & Context.
rectifying any exceptions, if present
Criminal Background Investigation, Drug Screening Test
What They're Looking For.
Must Have
Bachelor's degree from an appropriately accredited institution, three (3) years of experience related to the area
Nice to Have
Knowledge of management principles, techniques, and practices., The skills to plan, delegate, monitor and review the work of others, effectively manage personnel by providing guidance, career development and proactively manage personnel actions by implementing corrective measures., Knowledge of standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, remote deposit capture bank systems, calculators, and copiers., Knowledge of Microsoft Office Applications and specific internet sites that relate to the licensing of motor vehicle dealers, sales representatives and the permitting of transportation network companies., Knowledge of accounting practices specific to money management., Knowledge of North Carolina General Statutes, Administrative Code, North Carolina Dealer and Manufacturer Rules and Regulations Manual, and Departmental, Divisional and State Highway Patrol Policy and Procedures., Basic knowledge of State Highway Patrol operations and policies., Experience with programs and applications used by members assigned to the Dealer Section, e. g. STARS, SADLS, INova, OneDrive, MS Outlook, Adobe Acrobat Pro, MS Teams, Remote Deposit Capture, etc., Working knowledge of all systems, North Carolina laws, administrative codes, and agency policies and procedures pertaining to the licensing and permitting of motor vehicle dealers, salesmen, and transportation network companies.
What You'll Do.
Manage and support daily operations
Manage workflow of civilian members
and conduct performance management
Handle personnel situations
Plan and achieve unit goals
Manage and assign batch mailings
Compile information for reports
Complete daily deposit
Document and rectify exceptions
Maintain records and files
Handle complex questions from citizens
sales representatives
law enforcement officers and divisional and State Highway Patrol employees
Review and proofread documents
Ensure conformance with North Carolina laws
Administrative Codes Rules and Regulations and agency policies that govern dealer licensing
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; coordinate with other state agencies; coordinate with law enforcement officers; coordinate with divisional and State Highway Patrol employees
Communication Scope
communicate effectively, both orally and in written form; Handle complex questions from citizens, dealers, and sales representatives, Transportation Network Companies, other state agencies, law enforcement officers and divisional and State Highway Patrol employees through electronic means, telephone, and in-person interactions.
Process & Methodology
resource planning, plan unit goals, achieve unit goals
Full Job Description
**Agency** NC State Highway Patrol **Division** NC State Highway Patrol **Job Classification Title** Program Supervisor I (NS) **Position Number** 65037786 **Grade** NC14 **About Us** The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public. **Description of Work** The North Carolina State Highway Patrol's Investigative Services Unit is seeking a Program Supervisor to join our Team! **Knowledge Skills and Abilities/Management Preferences** The Program Supervisor for the NC State Highway Patrol's Investigative Services Unit (ISU) will manage and support the daily operations of the Huntersville State Highway Patrol's Dealer Section. **Salary Range: $52,592-$69,620 Salary Grade: NC14** **Click** [**here**](https://oshr.nc.gov/state-employee-resources/benefits) **to** **learn** **about** **employee** **perks** **and** **benefits** **Click** [**here**](https://oshr.nc.gov/state-employee-resources/classification-compensation/total-compensation-calculator) **to** **see** **the** **Total** **Compensation** **Calculator** ** _This position is located at:_** 12101 Mt. Holly-Huntersville Huntersville, NC 28078 # _Key Responsibilities include but are not limited to:_ * ## Managing the workflow of the civilian members in the unit by monitoring, documenting, and counseling the staff members. * ## Responsible for maintaining, documenting, and conducting all phases of performance management through the NCVIP portal. * ## Ability to perform tasks such as approving timeshe
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