Mental Health Association

Mental Health Care

ProgramSupervisor

$53k+ Springfield, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Program Supervisor at Mental Health Association. Skills: Residential staff supervision, Participant well-being, Program compliance. Supervise residential staff. Train residential staff”

Industry & Context.

Mental Health Care
Eligibility Requirements

Some flexibility required

What They're Looking For.

Must Have

Valid driver’s license, Reliable and insured vehicle, Acceptable driving record, MAP certified, CPR certified, First Aid certified, At least 21 years of age

Nice to Have

College degree in human services, Experience with individuals with disabilities, Experience with brain injuries

What You'll Do.

Supervise residential staff

Train residential staff

Support residential staff

Promote staff autonomy

Ensure policy compliance

Assist staff with residents

Monitor participant well-being

Conduct staff supervision

Monitor staff attendance

Monitor staff compliance

Document staff outcomes

Oversee program documentation

Ensure record compliance

Ensure report compliance

Respond to medical issues

Respond to psychiatric issues

Notify leadership of issues

Coordinate communication with teams

Coordinate communication with families

Coordinate communication with providers

Manage program timesheets

Manage program reports

Participate in on-call

Document on-call actions

Collaborate with Human Resources

Manage program budgets

Ensure adherence to protocols

Guide staff in participant support

Provide advocacy training

Provide self-advocacy training

Coordinate medical care

Monitor medication administration

Facilitate human rights training

Facilitate fire safety training

Promote safe workplace

Identify workplace hazards

Report workplace accidents

Foster positive team environment

How You'll Work.

Team & Collaboration

Cross-functional teams; External providers; Human Resources

Communication Scope

Oral communication; Written communication; Basic computer proficiency

Full Job Description

### **Position Summary** The Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Model and promote person-centered planning through positive interactions with participants. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations. _**Pay Rate:**__$53,000 annually_ _**Open Shift:**__Monday through Friday 9am-5pm (40hrs), some flexibility required_ ### **Key Responsibilities** * Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policies. * Assist staff in engaging residents in daily living activities and monitor participant well-being. * Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes. * Oversee program documentation and ensure compliance with regulations; manage records and reports. * Respond promptly to medical and psychiatric emergencies; notify leadership within required timelines. * Coordinate communication among nursing, DDS, clinical teams, families, and external providers. * Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly. * Collaborate with Human Resources for hiring, scheduling, and maintaining adequate staffing. * Manage program budgets, ensuring adherence to agency and participant funds protocols. * Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention. * Monitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safety. * Promote a safe workplace by identifying

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