Hayden AI
Technology
ProgramSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Program Specialist at Hayden AI. Skills: Program management, Client relations, Data analysis. Manage client issue tracking systems. Triage incoming concerns”
What You'll Achieve.
Exceed customer expectations; Ensure programs run smoothly; Optimize program performance; Ensure accuracy and alignment; Influence program success
Industry & Context.
Analytical rigor; Data analysis; Independent research
Local presence required, Willingness to travel, Travel throughout five boroughs
What They're Looking For.
Must Have
3+ years customer service, 3+ years analysis, 3+ years project management, 3+ years client relations, Proficiency in Microsoft Office Suite, Proficiency in Google Suite, Analytical skills, Experience interpreting technical documentation, Experience interpreting data visualization tools, Ability to thrive in collaborative environments, Ability to thrive in independent environments, Embrace change, Adjust to new situations, Adjust to challenges, Skilled in analyzing data, Conduct independent research, Develop positive relationships, Maintain professional relationships, Excellent written communication skills, Excellent verbal communication skills, Ability to collaborate effectively with diverse teams
Nice to Have
Bachelor's degree in a related field, 3+ years account management, 3+ years project coordination, Experience with issue tracking systems, Experience with project management tools, Familiarity with public transportation data standards, Familiarity with GTFS formats, Experience with geospatial annotation files, Experience with KML
What You'll Do.
Manage client issue tracking systems
Triage incoming concerns
Route concerns to internal stakeholders
Monitor data dashboards
Monitor analytics tools
Identify program-related issues
Alert stakeholders to take preventative action
Interpret technical configuration documentation
Analyze technical configuration documentation
Conduct field verification activities
Validate program implementation
Provide data-driven recommendations
Make informed decisions
Analyze program metrics
Analyze operational performance
Manage client documentation
Create client documentation
Ensure documentation compliance
Collect documentation feedback
Format client documentation
Obtain final client approval
Build strong client relationships
Build lasting client relationships
Engage clients proactively
Maintain alignment on goals
Maintain alignment on needs
Respond promptly to client requests
Coordinate fulfillment with cross-functional teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; Diverse teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Program management
Full Job Description
ABOUT US At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges. From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future. What the job involves: The Program Management Specialist plays a critical role in exceeding customer expectations through proactive oversight and hands-on program management. You'll work closely with Program Managers, managing issue tracking systems, monitoring data dashboards, and interpreting technical geospatial documentation to ensure programs run smoothly. This role will advocate for clients, ensuring their operational needs are met and exceeded through both analytical rigor and field verification.Use your data skills and technical knowledge to proactively identify program issues, interpret complex geospatial data, and make impactful recommendations that optimize program performance. Responsibilities: - Manage client issue tracking systems, triaging incoming concerns and routing them to appropriate internal stakeholders for resolution. - Proactively monitor data dashboards and analytics tools to identify program-related issues before they impact clients, alerting relevant stakeholders to take preventative action. - Interpret and analyze technical configuration documentation based on client and internal stakeholder feedback, ensuring accuracy and alignment with operational requirements. - Conduct field verification activities to validate program implementation against documented specifications, requiring local presence and willingness to travel within the service area. - Provide data-driven recommendations and informed decisions to stakeholders based on thorough analysis of program metrics and operational performance. - Manage all aspects of client
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