Squarespace
ProgramOperationsLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Program Operations Lead at Squarespace. Skills: Program operations, Partner program management, Process improvement. Drive strategy and evolution of revenue-driving partner program. Manage end-to-end operations of referral programs”
What You'll Achieve.
Increase member engagement; Increase member activation; Increase member satisfaction; Measurable increases in engagement; Measurable increases in activation; Measurable increases in satisfaction
Industry & Context.
Issue triage; Issue resolution; Root cause analysis
What They're Looking For.
Must Have
4-6+ years of experience in operations, 4-6+ years of experience in program management, 4-6+ years of experience in a related role focused on channel or partner ecosystems, Proven expertise in strategic program design, Proven expertise in strategic program execution, Deep operational management skills, Ability to design efficient, scalable, end-to-end processes for programs, Ability to manage complex issue triage and resolution, Experience in lifecycle management for a platform or marketplace, Experience focused on reducing friction for external partners, Experience focused on improving onboarding for external partners, Experience focused on improving management for external partners, Experience focused on improving success metrics for external partners, Quantitative analytical abilities, Qualitative analytical abilities, Experience synthesizing complex data into actionable content, Experience synthesizing complex data into strategic recommendations for leadership
Nice to Have
Experience driving revenue-focused programs, Experience with referral programs, Experience with subscription programs
What You'll Do.
Drive strategy and evolution of revenue-driving partner program
Manage end-to-end operations of referral programs
Design efficient triage processes for escalated issues
Systematically implement program updates
Optimize Squarespace Marketplace operations
Reduce friction across Expert lifecycle
Increase success metrics across Expert lifecycle
Lead identification of scalable process improvements
Lead implementation of scalable process improvements
Leverage AI solutions to close operational gaps
Leverage AI solutions to boost team capacity
Synthesize trends from surveys
Synthesize trends from forums
Synthesize trends from feature request boards
Accelerate creation of actionable content
Accelerate creation of business insights
Oversee community feedback operations
Execute quarterly feedback survey
Analyze quarterly feedback survey
Translate quantitative data into strategic recommendations
Translate qualitative data into strategic recommendations
Communicate strategic read-outs to leadership
Conceptualize new programs
Conceptualize new benefits
Conceptualize new initiatives
Launch new initiatives
Document processes meticulously
How You'll Work.
Team & Collaboration
Cross-functional leadership; Collaboration with colleagues
Communication Scope
High-elevation read-outs
Process & Methodology
Program management
Full Job Description
Squarespace’s Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community. As our program and community expand, we’re looking for an Operations Lead to join the team to oversee both day to day partner program operations and the management of several key workstreams. You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program. You’ll Get To… Drive the strategy and evolution of revenue-driving partner program benefits (partner referral and subscription referral). Manage the end-to-end operations of referral programs, including designing efficient triage processes for escalated issues and systematically implementing program updates. Optimize the Squarespace Marketplace operations, focused on reducing friction and increasing success metrics across the Expert onboarding, management, and engagement lifecycle. Lead the identification and implementation of scalable process improvements, leveraging AI solutions to close operational gaps and boost team capacity Synthesize trends from surveys, forums, and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights Oversee community feedback operations, including the execution and analysis of the quarterly feedback survey, translating quantitative and qualitative data into strategic recommendations Communicate strategic, high-elevation read-outs to diverse cross-functional leadership, ensuring community input is a catalyst for the evolution of the Circle program and broader product/platform experience Conceptualize and launch new programs, benefits, or initiatives that result in measurable increases in member engagement,
Applying for this Program Operations Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Squarespace?
Real rants from real employees. Read before you apply.