Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, Logistics
ProgramManager,VendorSupport,HubDeliveryProgram
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Vendor Support, Hub Delivery Program at Amazon.com Services LLC. Skills: Program management, Process improvement, Vendor support. Build mechanisms to engage partners. Develop mechanisms for vetting processes”
What You'll Achieve.
Ensure bar-raising vetting experience; Set applicants up for success
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
Bachelor's degree, 3+ years program management, 3+ years process improvement, Advanced Excel, SQL
Nice to Have
3+ years end to end delivery, 3+ years driving process improvements, Stakeholder management experience, Experience building processes, Experience project management, Experience building schedules, Speak, write, and read fluently in French, High attention to detail, Proven ability to manage multiple competing projects and priorities simultaneously, High interest in driving and testing near term tangible improvements, Determine long term scalable solutions and investments, Effectively develop high-performing delivery partners
What You'll Do.
Build mechanisms to engage partners
Develop mechanisms for vetting processes
Use feedback to drive program improvement
Define resource changes
Define content changes
Define deployment methods
Mentor vetting support contractors
Lead vetting support contractors
How You'll Work.
Team & Collaboration
Cross-functional teams; Tech and non-tech teams
Process & Methodology
Program management, Process improvement
Full Job Description
The Hub Delivery Partner program is building a nimble and scalable last mile delivery network by partnering with small business owners in the US and WW. In the US our partners are currently delivering in super-rural and Urban, raising the bar for delivery experiences in some of the most complex scenarios, and enhancing Amazon's connection to their community in the process. As a Sr. Vetting Support Manager, you will will own the creation and execution of program metrics for vetting support team contractors. Successful program management will ensure a bar-raising vetting experience for every applicant, and it will set applicants up for success on their journey to become Hub Delivery Partners. Key job responsibilities Build mechanisms to engage partners frequently through email and other automated communication tools Develop mechanisms for effective and scalable vetting processes and practices Use partner and stakeholder feedback to drive program improvement and scalability, defining resource and content changes as well as deployment methods. Mentor and lead a team of vetting support contractors About the team The Hub Delivery Partner program is part of Amazon's fast growing and always evolving rural delivery program. We partner with small business owners who then deliver to Amazon customers. Our partners raise the bar for delivery experience, and the Hub Delivery Partner team is looking for process driven contributors who are eager to build a program that enables their success. Basic Qualifications: - Bachelor's degree - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications: - 3+ years of driving end to end delivery, and communi
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