Amazon.com Services LLC
Technology
ProgramManager,USPrime&MerchandisingTechnology
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, US Prime & Merchandising Technology at Amazon.com Services LLC. Skills: Program management, AI agents, Process automation. Design intake mechanisms. Operate intake mechanisms”
Industry & Context.
Root cause analysis; Troubleshooting; Dependency resolution
What They're Looking For.
Must Have
3+ years program management experience, Experience using data and metrics, Experience working cross functionally, Experience implementing repeatable processes, Experience driving automation, Experience driving standardization, Experience leading process improvements
Nice to Have
3+ years driving end to end delivery, Communicating results to senior leadership, 3+ years driving process improvements, Experience in stakeholder management, Experience building processes, Experience project management, Experience building schedules, Usage of generative AI tools, Willingness to learn effective prompting, Willingness to learn evaluation practices
What You'll Do.
Design intake mechanisms
Operate intake mechanisms
Iterate intake mechanisms
Design planning mechanisms
Operate planning mechanisms
Iterate planning mechanisms
Prioritize incoming work
Track work completion
Automate intake triage
Automate prioritization
Coordinate cross-team dependencies
Drive dependency resolution
Deploy intelligent monitoring
Surface dependency risks
Elevate external dependencies
Manage external dependencies
Frame issues for leadership
Detect escalation-worthy situations
Draft escalation materials
Maintain project status
Communicate goal progress
Communicate risk assessments
Synthesize status data
Draft status narratives
Create review materials
Align strategic priorities
Identify process breakdowns
Implement systematic improvements
Detect process patterns
Resolve process issues
Write business documents
How You'll Work.
Team & Collaboration
BI engineers; Data scientists; Product managers; Engineering leaders; Partner organizations; US Prime stakeholders; North American Site Merchandising; Discovery Technology
Communication Scope
Written documents; Operational reviews
Process & Methodology
Program management, Project management, Process management, Schedule management
Full Job Description
The US Prime and Merchandising Technology (UPMT) Business Intelligence team is seeking a Program Manager to drive operational excellence across our intake, planning, and dependency management mechanisms. In this role, you will be the connective tissue that enables a central, shared-service BI team to organize incoming work, communicate progress on prioritized initiatives, and resolve blocking dependencies within UPMT and across partner organizations. You will own the design, operation, and continuous improvement of mechanisms that keep our BI team aligned with stakeholders across US Prime, North American Site Merchandising, and Discovery Technology. To achieve this at scale, you will build and maintain AI agents that automate intake triage, dependency monitoring, status synthesis, and backlog management — freeing the team to focus on high-value analytical work while ensuring nothing falls through the cracks. When priorities conflict, dependencies stall, or outside teams hold the keys to progress, you will be the person who identifies the blocker, frames the problem clearly, and drives it to resolution — leveraging intelligent automation where possible and elevating to leadership as necessary. This role requires someone who thrives in ambiguity, communicates with precision, and builds trust through consistent follow-through. You will work daily with BI engineers, data scientists, product managers, and engineering leaders to ensure the right work gets done at the right time. Key job responsibilities - Design, operate, and iterate on intake and planning mechanisms for the UPMT BI team, ensuring requests are triaged, prioritized, and tracked through completion. - Build and maintain AI agents that automate intake triage, routing, and prioritization where manual coordination doesn't scale. - Coordinate cross-team dependencies within UPMT, identifying blockers early and driving resolution through the appropriate owners. - Deploy intelligent monitoring that surfaces depende
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