Q-Express Documents Transport
E-Commerce
ProgramManagerUAENational
“Program Manager - UAE National at Q-Express Documents Transport. Skills: Program management, Customer experience, Process improvement. Ensure product listing is accurate. Troubleshoot and drive resolutions”
What You'll Achieve.
Improve customer experience; Grow business; Reduce discrepancies
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
2+ years of program or project management experience, Knowledge of SQL, Advanced Excel (Array and Statistical formulas), Experience using data to influence business decisions, Experience in creating process improvements with automation and analysis
Nice to Have
Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts, Knowledge of visualization tools such as Tableau, Datazen, SSRS, Experience back office operations, escalation management and troubleshooting environments
What You'll Do.
Ensure product listing is accurate
Troubleshoot and drive resolutions
Collaborate with vendors to set up efficient processes
Drive tools and process improvements that affect catalog
Drive data oriented analysis
Manage stakeholder communication
Identify issues and opportunities in catalog/CX of listed
Analyze and share relevant metrics
Build relevant dashboard
Contribute in Business Review
How You'll Work.
Team & Collaboration
Internal teams; Cross functional teams; Multiple lines of business
Communication Scope
Stakeholder communication
Process & Methodology
Program management, Project management
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