ProgramManager,Trust&Safety,DSP

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation. AMZL aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. As Amazon's last-mile delivery provider, Delivery Service Partners (DSPs) vision is to be the world’s best owner-operated business opportunity, empowering small business owners to build a better life for themselves, their associates, and their communities by operating safe, high quality, and sustainable logistics companies. We are looking for a Program Manager to manage our Driver Trust and Safety (T&S) Program, who will ensure a bar raising experience for DSP Delivery Associates (DAs). The T&S Program Manager role is critical to managing the reputation of the DSP program in Japan, and attracting and retaining DAs to work with DSPs. An ideal candidate is someone who is highly motivated, goal-driven and process focused with a continuous improvement mindset. They should be able to navigate through highly ambiguous environments by working closely with internal and external contacts at all levels to achieve the organizational stretch goals. A successful candidate will have a proven history of program management with ability to manage multiple initiatives, excellent communication skills, is open to new ideas and not afraid to challenge status quo, and enjoys working in a fast-paced environment. Business level Japanese is required. Key job responsibilities - Own and drive multiple initiatives to surface concerns that DAs face with the program, proactively identify non- compliance with program guidelines - Issue and monitor corrective action plans to DSPs, drive sustainable improvements for the program. - Program Ma