Amazon Dev Center India
Project/Program/Product Management--Non-Tech, Program Management, selling partner services
ProgramManager,Tools,SellingPartnerTrustOpsToolsandSystems
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“Program Manager, Tools, Selling Partner Trust Ops Tools and Systems at Amazon Dev Center India. Skills: Program management, Process improvement, Access controls, Security programs. Scope programs. Design launches”
What You'll Achieve.
Build trust with Selling Partners; Ensure operations team support; Improve Seller trust and experience
Industry & Context.
Problem-solving; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3+ years program management experience, 3+ years process improvement experience, Advanced Excel knowledge, SQL knowledge, Use data and metrics for improvements, Work cross functionally, Drive end to end delivery, Communicate results to senior leadership
Nice to Have
Master's degree, 3+ years driving end to end delivery, Stakeholder management experience, Building processes experience, Project management experience, Contact center case management tools experience, Data and process modeling experience, Programming/markup/scripting languages experience
What You'll Do.
Collect and analyze data
Propose new standards
Communicate results to leaders
Support implementations
Review access requests
Maintain security documentation
Investigate access issues
Interact with operations stakeholders
Understand stakeholder requirements
Document new findings
Make access control decisions
Own access control development
Enhance security programs
Drive continuous improvement
Enhance operational security efficiency
Monitor project plans
Drive change management strategies
Collaborate to achieve goals
Communicate effectively
Establish configuration standards
Improve Seller trust experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations stakeholders; Program Management; Analytics; Product/Tech
Communication Scope
Communicate results; Write narratives; Write business cases
Process & Methodology
Program management, Project management, Change management
Full Job Description
Are you passionate about automating processes and simplifying work? Is the opportunity to contribute toward Amazon's ability to scale operations inspiring? We are looking for experienced Program Manager coming from a technology background with the ability to deep dive, invent and simplify and who have a high degree of ownership. We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun. Sellers’ trust in Amazon is our top priority and in this role, you will be tasked with building that trust over time by diving deep into how we measure our progress and helping to identify and prioritize key areas of focus. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The AHS Tools Program team manages customer relations management (CRM) tools and technology for Amazon's daily operations. The team is responsible for optimizing operational costs and leading security initiatives that protect Selling Partners and their data. A Tools PM should have problem-solving skills, writing skills and a track record of on-time delivery of global projects. The successful candidate will be a self-starter, comfortable with ambiguity, create and maintain efficient processes, and will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. You are security-minded and you want to make sure you investigate an issue thoroughly to provide the right resolution. You will consistently ask yourself “is there a better
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