Strategic Education, Inc
ProgramManager,StudentExperience(Careerployability)
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optimal for Manager candidates.
“Program Manager, Student Experience (Careerployability) at Strategic Education, Inc. Skills: Student success, Program management, Student onboarding. Manage multiple projects. Develop program schedules”
Industry & Context.
Problem solving
Occasional travel, Work onsite, Work hybrid, Work remote, Access to work setting, Privacy, Reliable internet access, Phone, Ability to video conference, Lifting, Work more than 40 hours, Access information using computer
What They're Looking For.
Must Have
4+ years of experience in student support, Program Management experience required, Bachelors required
Nice to Have
Master’s Degree preferred
What You'll Do.
Manage multiple projects
Develop program schedules
Manage program schedules
Coordinate with cross-functional teams
Collaborate with cross-functional teams
Ensure timely completion
Convey program status
Convey program progress
Convey program challenges
Lead continuous improvement
Develop onboarding content
Lead onboarding initiatives
Support retention initiatives
Support outreach initiatives
Address student issues
Resolve student challenges
Connect students to resources
Deepen understanding of population
Drive optimizations based on insights
Enhance onboarding experience
Tailor onboarding to needs
Document best practices
Formulate recommendations
Implement improvements
Seek additional ways to add value
How You'll Work.
Team & Collaboration
Cross-functional teams; Marketing teams; Advising teams; Admissions teams; Faculty teams; Operation teams
Communication Scope
Effective communication
Process & Methodology
Project management
Full Job Description
The Program Manager, Student Experience within the Student Success team plays a pivotal role in advancing initiatives aimed at preparing and supporting students throughout their academic journey. Key responsibilities include enhancing new student onboarding, collaborating with key stakeholders, developing, and delivering new student support offerings, and providing direct student support as needed. **Essential Duties and Responsibilities:** * Manage multiple projects within the program, ensuring alignment with organizational goals and objectives. * Develop and manage program schedules. * Coordinate and collaborate with cross-functional teams, including marketing, advising, admissions, faculty, and operation teams. * Identify and mitigate risks, resolve issues, and ensure the timely completion of program deliverables. * Convey program status, progress, and challenges to stakeholders and senior management. * Lead continuous improvement initiatives to enhance program efficiency and effectiveness. * Contribute to the design and development of new student onboarding content and lead the execution of current onboarding initiatives. * Support retention and outreach initiatives for new students. * Address and resolve student issues and challenges within key aspects of the academic onboarding process and connect students to appropriate resources. * Deepen understanding of the new student population and drive optimizations based on gathered insights. * Enhance the new student onboarding experience by tailoring it to the unique needs of various student segments and documenting best practices. * Formulate recommendations for enhancing the onboarding process and collaborate with cross-functional teams to implement these improvements. * Train, inform, and inspire key stakeholders about quarterly onboarding plans, fostering excitement and awareness. * Seek additional ways to add value and perform other duties as assigned to support the University's goals and mission. **Job Skills:
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