Blueprint Technologies
ProgramManager-ServiceDelivery/Operations
Neural analysis suggests this role is
optimal for Entry candidates.
“Program Manager - Service Delivery / Operations at Blueprint Technologies. Skills: Service Delivery, Operations Management, Cross-functional Coordination, Stakeholder Management. Monitor incoming escalation queues in real time. Ensure timely triage and assignment of all cases”
What You'll Achieve.
Ensure timely triage and assignment of all cases; Assign 100% of cases to the appropriate internal resource within defined SLA targets; Drive timely and accurate resolution pathways; Impact response efficiency, operational flow, and overall service delivery quality; Ensure adherence to operational processes, policies, and SLA commitments
Industry & Context.
Solving complicated problems; Solving unique business problems; Ability to assess priority, risk, and impact in real time
Potential weekend or on-call support as needed, Preference for PST Time Zone
What They're Looking For.
Must Have
2+ years of experience in a customer-facing or service-oriented role, decision-making skills with the ability to assess priority, risk, and impact in real time, Excellent written and verbal communication skills in English, Ability to work effectively under pressure in a fast-paced, high-volume environment, Experience coordinating tasks, cases, or requests across multiple teams, organizational skills and attention to detail, Ability to quickly learn processes, tools, and operational workflows, Flexibility to adapt to changing schedules and business needs, Ability to meet standard background/security screening requirements
Nice to Have
Experience with case management, ticket triage, escalation handling, or queue management, Familiarity with service desk, operations coordination, or dispatch environments, Exposure to technical support processes or support management workflows, Experience monitoring SLAs and ensuring compliance in high-volume environments, Basic to intermediate knowledge of an additional language (e. g. , Portuguese)
What You'll Do.
Monitor incoming escalation queues in real time
Ensure timely triage and assignment of all cases
Assign 100% of cases to appropriate internal resource within SLA
Analyze case details to determine priority
Collaborate with internal teams and senior team members
Respond to internal chat and email requests promptly
Prioritize high-visibility communications
Maintain awareness of queue health
workload distribution
and team availability
Proactively escalate risks or challenges impacting case assignment
and operational analysis activities
Ensure adherence to operational processes
Participate in coverage rotations
How You'll Work.
Team & Collaboration
Partner with internal stakeholders to drive timely and accurate resolution pathways; Collaborate with internal teams and senior team members when case ownership or routing is unclear; Work with multiple clients and teams, such as data science and product development
Communication Scope
Excellent written and verbal communication skills in English; Respond to internal chat and email requests promptly; Maintain high responsiveness standards; Prioritize high-visibility communications, including executive-level escalations
Full Job Description
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a frontline operations resource responsible for managing and triaging incoming escalation requests, ensuring they are assigned to the correct internal teams within strict service level agreements (SLAs). Acting as a central coordination point, you will monitor high-volume case queues, make real-time decisions, and partner with internal stakeholders to drive timely and ac
Applying for this Program Manager - Service Delivery / Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Blueprint Technologies?
Real rants from real employees. Read before you apply.