GDIT
IT Infrastructure and Operations
ProgramManagerServiceCatalog/ServiceLevelAgreements
“Program Manager - Service Catalog/Service Level Agreements at GDIT. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Develops and operates the Advana Service Catalog framework by coordinating with systems engineers across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS environments to construct catalog structures, service descriptions, operational workflows, and domain-specif”
What You'll Achieve.
strengthen operational governance, financial accountability, and enterprise mission value
Industry & Context.
Analytical Thinking
Top Secret/SCI clearance level must currently possess, Top Secret/SCI clearance level must be able to obtain, US Citizenship Required
What They're Looking For.
Must Have
3 + years of related experience, Secret clearance level
What You'll Do.
Develops and operates the Advana Service Catalog framework by coordinating with systems engineers across Unclassified and NIPR
and Top Secret and JWICS environments to construct catalog structures
operational workflows
and domain-specific cost models aligned to mission priorities.
Proposes labor and technical cost estimates to government leadership based on detailed analysis of resource demands
operational complexity
and lifecycle requirements defined in program objectives.
Integrates approved cost data into automated catalog publication pipelines to maintain accurate pricing for tools
and computational resources presented in web-based and hardcopy formats.
Maintains daily catalog operations using configuration repositories
financial modeling platforms
automated validation checks
and structured update cycles to support Combatant Commands
Senior Executive Service leaders
Department of Homeland Security components
and non-government organizational partners.
Coordinates with systems engineering teams to capture configuration dependencies
performance requirements
and consumption metrics that refine catalog entries and cost structures.
Supports development of Service Level Agreements by conducting customer outreach
analyzing performance expectations
defining quantifiable service criteria
and preparing formal recommendations for government approval.
Develops measurable thresholds for availability
producing artifacts that strengthen operational governance
financial accountability
and enterprise mission value.
How You'll Work.
Team & Collaboration
coordinating with systems engineers across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS environments; Collaborates with catalog technicians and data analysts to evaluate catalog usage, service adoption, operational workload, and financial trends using dashboards, analytic models, and mission-focused metrics.; Coordinated with systems engineering teams to capture configuration dependencies, performance requirements, and consumption metrics that refine catalog entries and cost structures.
Communication Scope
customer outreach
Process & Methodology
resource planning
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