ProgramManager,RingMonitoringandDeterrence

Ring is redefining what it means to feel safe at home. The Ring Monitoring Operations team sits at the center of that mission—owning the operational health, vendor performance, and customer experience across Ring's professional monitoring and Virtual Security Guard (VSG) services. We are a fast-growing team looking for a data-driven Program Manager who will operate as an AI-native builder, using tools like Kiro, Claude Code, and TextQL as force multipliers to do the work of three. As a member of this team, you will own day-to-day program operations while simultaneously identifying and executing customer experience improvements across our monitored services. You will work directly with internal stakeholders (Product, Engineering, Legal, Customer Support) and external vendors (Rapid, RSPNDR) to drive alignment, flesh out requirements, and measure impact. Responsibilities will include: • Own operational dashboards that measure activity, engagement, and service levels across all monitored customers by product, region, and subscription type • Use AI to query data systems directly, mine for opportunities, and deliver weekly reports with recommended actions—not just charts • Manage vendor relationships including processing purchase orders/invoices, tracking SLAs, and holding vendors technically accountable using data • Execute customer engagement initiatives including cross-sell/upsell strategies, feature adoption campaigns, and customer success stories • Support new product launches such as guard response in the US and UK, ensuring operational readiness across BI, CS, and Help Center systems • Prototype internal tools and customer journey improvements using AI, compressing the traditional PM cycle from months to days This is an opportunity to join a high-impact team at the intersection of security, AI, and customer experience—where your work directly shapes how millions of Ring customers feel protected. Key job responsibilities • Own program health metrics and dashboards;