Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, transportation and logistics
ProgramManager,ReturnsTransportation,WWReturns&Recommerce(ReverseLogisticsServices)
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Returns Transportation, WW Returns & Recommerce (Reverse Logistics Services) at Amazon.com Services LLC. Skills: Program management, Process improvement, Stakeholder management. Provide program management. Define project plans”
What You'll Achieve.
Offer new experiences; Provide delightful experiences
Industry & Context.
Deep dives; Identify insights; Scalable solutions
What They're Looking For.
Must Have
2+ years program management experience, 2+ years project management experience, Bachelor's degree or equivalent
Nice to Have
Experience in analytical environment, Experience with cross functional interactions, Knowledge of SQL, Experience with Excel, Master's degree or MBA, 2+ years process improvements experience, Experience in transportation operations, Transportation industry knowledge
What You'll Do.
Provide program management
Develop process documentation
Manage program communication
Support program rollout
Design scalable processes
Implement scalable procedures
Define metrics for programs
Drive customer issue resolution
Prepare business requirement reviews
Deliver business requirement reviews
How You'll Work.
Team & Collaboration
Partner with stakeholders; Cross-functional teams; Business and technology teams
Communication Scope
Writing skills; Business requirement reviews
Process & Methodology
Program management, Project management
Full Job Description
Amazon’s Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away. We are looking for a Program Manager to join the North America Returns Transportation team to help adapt strategies, plans and solutions in response to business requirements. The ideal candidate will be excited about understanding and implementing programs, partnering with various key stakeholders across business and technology teams to dive into the business challenges, all while being able to understand and identify insights and provide scalable solutions. This role requires an individual who will focus on ensuring every Amazon Launch or Program has the required technical and operation support across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders. Key job responsibilities -Provide program management and define project plans including implementation activities, process development, documentation, and communication for program/process rollout with ongoing support -Design and implement scalable processes and procedures with business growth -Develop and define KPIs and metrics for programs and processes -Drive resolution of customer issues (internal/external) through deep dives -Prepare and deliver business requirement reviews to leadership teams -Excellent writing skills, to create artifacts easily digestible by multiple stakeholders -Be self-driven, and show ability to deliver on ambiguous
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