ADCI
E-Commerce
ProgramManager,RetailEfficiency-Instock
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Retail Efficiency - Instock at ADCI. Skills: Program management, Process improvement, Stakeholder management. Drive expansion of Instock program. Prepare strategic roadmap”
What You'll Achieve.
Improve customer experience; Improve selling partner experience; Lower Amazon's cost structure; Improve listing quality; Reduce customer returns; Improve star ratings; Reduce listing friction; Improve store operations efficiency; Drive down cost of operations; Eliminate defect root cause; Fix detail page catalog defects; Improve adoption of product; Deliver valuable projects; Deliver end-to-end projects
Industry & Context.
Problem-solving; Root cause analysis
What They're Looking For.
Must Have
3+ years program management experience, 3+ years cross-functional experience, 3+ years process improvement experience, Advanced Excel knowledge, SQL knowledge, Define program requirements, Use data and metrics for improvements
Nice to Have
3+ years end-to-end delivery experience, 3+ years driving process improvements, Stakeholder management experience, Building processes experience, Project management experience, Schedule management experience
What You'll Do.
Drive expansion of Instock program
Prepare strategic roadmap
Implement programs for engagement
Improve adoption of product
Create reports and metrics
Send updates to leadership
Partner with WW amazon teams
Identify upstream defect elimination projects
Drive upstream defect elimination projects
Manage existing programs
Deliver difficult projects
Deliver goals across organizations
Work with operations leaders
Work with support leaders
Work with third party vendors
Design scalable solutions
Deliver scalable solutions
Partner with program managers
Set project priorities
Set project milestones
Own program accelerating progress
Drive crisp decisions
Drive timely decisions
Influence design of processes
Influence development of processes
Communicate business initiatives
Impact business initiatives
Develop KPI reporting
Implement KPI reporting
Provide visibility to milestones
Provide visibility to performance
Drive business decisions
Influence business decisions
Engage Amazon business units globally
Improve end-to-end outcomes
Manage post-launch support plans
Improve program quality
Improve operational excellence
How You'll Work.
Team & Collaboration
Cross-functional teams; WW Amazon teams; Other program managers; Operations leaders; Support leaders; Third party vendors; Business leaders
Communication Scope
Senior leadership updates; Team member communication; Selling partner communication
Process & Methodology
Roadmap planning, Milestone setting, Resource planning, Prioritization
Full Job Description
Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 35+ categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution. RBS is looking for a Program Manager to join an exciting program to centralize and standardize Instock operations handled by WW Retail team. As Program Manager you will: 1) Drive expansion of Instock program and prepare a strategic roadmap involving unique and innovative customer solutions 2) Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving adoption of the product 3) Create reports and metrics to demonstrate progress towards goals, provide new insights, and send regular updates to senior leadership 4)
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