USC
ProgramManager-ResidencyProgram-FullTime8HourDays(Exempt)(Non-Union)
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“Program Manager - Residency Program - Full Time 8 Hour Days (Exempt) (Non-Union) at USC. Coordinate activities to execute quality and improvement programs. Provide strategic guidance to teams and program stakeholders”
What You'll Achieve.
Fulfillment of organizational programs; Execution of quality and improvement programs; Meet fiscal goals for capital, payroll and non-payroll; Financially sound, sustainable programs; Sustain compliance with ACGME, hospital, and other national accrediting agencies policies
Industry & Context.
Diplomatic approach to problem solving; Sound organizational and analytical skills; Analytical skills; Troubleshooting and support; Gap analysis; Turning around struggling programs
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
What They're Looking For.
Must Have
Bachelor's degree Degree in a related field, 2 years Experience working in GME in an acute hospital setting, Experience in the diplomatic approach to problem solving, Display leadership and sound organizational and analytical skills, Excellent verbal, written communication and presentation skills, Excellent organizational skills, analytical, and demonstrated attention to detail, Service oriented and responsive to questions and requests, Ability to interact in a professional, resourceful, and courteous manner, Proficient knowledge and skills in computer, Microsoft Office Suite and applicable software, Demonstrated ability to develop and implement processes and systems, interpersonal skills, Actively cooperates and supports the work of others, Ability to complete work and meet established deadlines in an accurate and timely manner, and to manage short and competing deadlines
Nice to Have
8-10 years of experience in Graduate Medical Education in lieu of Bachelor’s Degree
What You'll Do.
Coordinate activities to execute quality and improvement programs
Provide strategic guidance to teams and program stakeholders
Oversee the progress of program operations
giving detailed attention to strategy
Delegate project tasks
Oversee program implementation
Assist in the deployment of support tools
Ensure effective use of support tools on an operational basis
program roll out and program facilitation
Manage daily operations of Graduate Medical Education
Liaise between hospitals and GME Office
Provide project management and implementation oversight
Manage the on-boarding process
Provide day to day troubleshooting and support
Interface with Health Science Campus constituency
Assist in managing programs according to deadlines
Delegate and supervise daily work of GME IT provisioning team member
Administer resident timekeeping system
Provision Cerner accounts
Manage resident portion of ECHO medical staff database
Validate monthly invoices for reimbursement
Process invoices for payment
Ensure resident profile is set up and maintained in iRotations
Manage budget to meet fiscal goals
Perform financial and staffing analysis
Provide continual guidance post accreditation
Ensure compliance with organization policies/procedures
Ensure regulatory compliance
Ensure effective utilization of personnel
Ensure effective customer service
recommend and implement internal policies and procedures
Interpret and apply company policies/procedures
Coordinate processes for residents and fellows
Establish and maintain quality control activities
Collaborate with Infection Prevention on hand hygiene reports
Act as Liaison with USC Media Relations for film crews
Conduct needs assessment and gap analysis of GME
Create action/remediation plans
Provide analysis and support for turning around struggling programs
Prepare presentations and reports
Manage resident physician orientation
Oversee student workers and student volunteers
Oversee department staff management
Facilitate annual resident orientation
Facilitate on-boarding of LIP students
Facilitate screening of observers
Facilitate screening and provisioning of research volunteers
Interpret and apply ACGME policies
Communicate with Resident Program Coordinators
Ensure maintenance of Resident files
Act as system administrator for University iVIP accounts
Organize and manage resident and medical student support programs
Facilitate cooperative and collaborative community and institutional relationships
Participate/Lead in committees to establish program standards
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Provide strategic guidance to teams and program stakeholders; Actively cooperates and supports the work of others; Collaborates with Infection Prevention on distribution of hand hygiene compliance reports; Facilitates cooperative and collaborative community and institutional relationships; Participates/ Lead in committees to establish program(s) standards and administrative program(s) plans and policies
Communication Scope
Excellent verbal, written communication and presentation skills; Excellent communication skills
Process & Methodology
Project delegation, Program implementation, Project management and implementation oversight, Develop and implement processes and systems
Full Job Description
The Program Managers is responsible for the fulfillment of organizational programs by coordinating activities in order to execute quality and improvement programs. They will provide strategic guidance to teams and program stakeholders and will oversee the progress of program operations. They are responsible for management of the program, giving detailed attention to strategy, project delegation, and program implementation. The position also assists in the deployment of support tools and ensures that they are effectively used on an operational basis. Manage communication, program roll out and program facilitation as assigned. The Program Manager of Graduate Medical Education (PM) is responsible for the ongoing management of the daily operations of Graduate Medical Education across Keck Hospital of USC and USC Norris Cancer Hospital and provides select supportive functions for USC Verdugo Hills Hospital. The PM functions as liaison between Keck/Norris Hospitals and LAC+USC GME Office, Keck Information Systems Provisioning, and Keck School of Medicine, Office of Student Affairs. The PM provides project management and implementation oversight for current and future trainees including residents and fellows in accredited training programs, KSOM medical students, visiting residents, visiting medical students, observers of patient care and visiting scholars. The PM manages the on-boarding process of the aforementioned constituents as well as day to day troubleshooting and support. The PM interfaces with a wide Health Science Campus constituency including volunteers, students, post graduate trainees, faculty and employees. This position will actively assist the Office of Academic Affairs Administrator in managing programs according to respective deadlines and expectations. **Essential Duties:** * Administrative Accountabilities: Delegates and supervises the daily work of GME IT provisioning team member, including systems administration of the resident timekeeping system (iRo
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