Amazon
eCommerce
ProgramManager,RBSAGS(AmazonGlobalStore)
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, RBS AGS (Amazon Global Store) at Amazon. Skills: Program management, Roadmap development, Stakeholder influence. Improve crossborder shopping customer experience. Provide complete information of ASINs”
Industry & Context.
Complex problem solving
What They're Looking For.
Must Have
3+ years program management experience, 3+ years project management experience, Define program requirements, Use data and metrics, Complex problem solving, Work in tight schedule environment, Stakeholder management, Deal with multiple stakeholders, English communication skills
Nice to Have
3+ years end to end delivery, Communicate results to senior leadership, 3+ years process improvements, Work cross functionally, Knowledge about search engine, Product search optimization experience
What You'll Do.
Improve crossborder shopping customer experience
Provide complete information of ASINs
Provide localized information of ASINs
Provide accurate information of ASINs
Interact with Amazon internal customers
Interact with global functional team
Define top business problems
Define program roadmap
Identify new opportunities
Drive improvements through influencing upstream teams
Lead internal team on solution building
Improve customer search experience
Drive discoverability in search journey
Drive click through rate in search journey
How You'll Work.
Team & Collaboration
Cross-functional teams; Upstream teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Program plan management, Delivery management, Roadmap development, Solution development, Solution implementation
Full Job Description
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses. Amazon's Global Stores (GS) provide customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. GS simplifies the cross-border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS AGS team shares Global Store (GS)’s vision to empower customers to “Stay Local, Shop Global” with an objective to improve GS customer experience and maximize the revenue potential of GS ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale. We are looking for a detail-oriented and visionary candidate to join us as program manager to improve crossborder shopping customer experience. Roles and Responsibility: You will be responsible for a large WW program, which is critical for ensuring GS customers can make informed buying decision based on information on detail page. Our north star is to provide complete, localized, consistent and accurate information of GS ASINs for customers to make buying decisions. . You will interact directly with Amazon internal customers around the globe, as well as global functional team to define top business problems, program roadmap, identify new opportunities, drive improvements through influencing upstream teams' roadmap and leading internal team on solution building. Key Performance Areas: - Program plan and delivery management independently in a dynamic environment - Influence stakeholders and drive alignment on program priorities, goals and roadmap - Identify new opportunities to initiate sub-programs - Influence upstream teams' priorities and roadmap - Make trade-off decisions
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