BMO Financial Group
Financial Services
ProgramManager,ProprietaryRewardPrograms
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optimal for Mid candidates.
“Program Manager, Proprietary Reward Programs at BMO Financial Group. Skills: Loyalty program management, Product management, Partnership management, Customer experience. Lead and manage Diners Club Rewards Program. Manage Cashback Reward Program”
What You'll Achieve.
Drive customer loyalty; Drive financial performance; Deliver exceptional customer experience; Maximize engagement with rewards program; Drive more profitable customer redemption behavior; Meet product and customer segment needs
Industry & Context.
Excellent problem-solving skills
What They're Looking For.
Must Have
4-6 years loyalty program and/or product management experience, 2-3 years partnership management
Nice to Have
P&L accountability and payments experience, MBA or other post-graduate degree, equivalent industry related experience
What You'll Do.
Lead and manage Diners Club Rewards Program
Manage Cashback Reward Program
Oversee Proprietary Credit Card Rewards program
Develop strategy and roadmap
and enhance rewards program
Optimize rewards offering
Enhance customer engagement
Monitor competitive environment
Develop new loyalty partnerships
Manage day-to-day proprietary rewards programs
Build and execute customer communications plan
Manage reward costs and liabilities
Manage rewards program suppliers
Manage rewards partner relationships
Manage risk and ensure compliance
Ensure effective policies
Resolve issues and customer escalations
Share rewards program expertise
Prepare quarterly liability review
How You'll Work.
Team & Collaboration
Working with the Director, NA Proprietary Rewards Programs; Working with other key stakeholders; Support internal product partners; Build relationships with external partners; Build relationships with colleagues across different business units
Communication Scope
Very communication skills (oral and written); effectively communicate complex problems
Process & Methodology
time management, project management skills
Full Job Description
Application Deadline: 06/02/2026 Address: 33 Dundas Street West Job Family Group: Customer Solutions This individual will lead and manage the Diners Club Rewards Program and the Cashback Reward Program for Canada. _MANDATE_ Loyalty programs are a major driver of customer engagement with most businesses and are the most important factor customers consider in choosing a credit card. The brand perception, customer experience and overall value of a loyalty program underpin the success or failure of a credit card portfolio. The **Rewards Program Manager** is responsible for overseeing all aspects of the Proprietary Credit Card Rewards program. This role reports into the Director, NA Proprietary Rewards Programs and has two major elements: 1) Rewards program design and improvement & 2) Rewards program management. 1. **Rewards program design and improvement** * The loyalty landscape is evolving very quickly driven by innovation in technology and business models across a range of industries. This role is accountable for ensuring that our Proprietary reward programs provide best in class loyalty experiences that drive customer loyalty and financial performance. This accountability includes: * Working with the Director, NA Proprietary Rewards Programs and other key stakeholders to develop the strategy and roadmap for the rewards program based on deep customer insights. * Designing, building and enhancing the rewards program to deliver an exceptional customer experience * Develop a 12 – 18-month strategy for program vision, priorities, and improvements. * Optimizing the rewards offering (Category and Pricing) and customer journey * Continually finding ways to enhance customer engagement and the loyalty experience through innovative new value-added services, engagement tools and improved customer journey * Continually monitoring the competitive environment and anticipating customer needs * Working with the Director, NA Proprietary Rewards Programs and other key stakeholders (in
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