BMO Financial Group
Financial Services
ProgramManager,ProprietaryRewardPrograms
Neural analysis suggests this role is
optimal for Mid candidates.
“Program Manager, Proprietary Reward Programs at BMO Financial Group. Skills: Rewards program design and improvement, Rewards program management, Customer engagement, Financial performance optimization. Lead and manage the Diners Club Rewards Program and the Cashback Reward Program for Canada. Oversee all aspects of the Proprietary Credit Card Rewards program”
What You'll Achieve.
Drive customer loyalty and financial performance; Deliver best in class loyalty experiences; Deliver an exceptional customer experience; Maximize engagement with the rewards program; Drive more profitable customer redemption behavior; Deliver more value and enhance customer experiences through new loyalty partnerships
Industry & Context.
Excellent problem-solving skills
What They're Looking For.
Must Have
4-6 years loyalty program and/or product management experience, 2-3 years partnership management, Minimum undergraduate university degree
Nice to Have
P&L accountability and payments experience, MBA or other post-graduate degree, or equivalent industry related experience
What You'll Do.
Lead and manage the Diners Club Rewards Program and the Cashback Reward Program for Canada
Oversee all aspects of the Proprietary Credit Card Rewards program
Develop strategy and roadmap for the rewards program based on deep customer insights
build and enhance the rewards program to deliver an exceptional customer experience
Develop a 12 – 18-month strategy for program vision
Optimize the rewards offering (Category and Pricing) and customer journey
Enhance customer engagement and the loyalty experience through innovative new value-added services
engagement tools and improved customer journey
Monitor the competitive environment and anticipate customer needs
Develop new loyalty partnerships to deliver more value and enhance customer experiences
Participate as a core team member in selecting loyalty vendors and partners and negotiating contracts
Support internal product partners to deliver program benefits and value
Manage day-to-day operations of BMO’s Proprietary Credit Card Reward programs
Build and execute a customer communications and engagement plan
Actively manage reward costs and outstanding liabilities
Manage rewards program suppliers and rewards partner relationships
including rewards fraud
and ensure compliance with all laws
rules and BMO policies
Ensure effective policies
procedures and processes through program governance
Resolve issues and customer escalations
Prepare and lead the quarterly liability review process for each reward program
How You'll Work.
Team & Collaboration
Work with the Director, NA Proprietary Rewards Programs and other key stakeholders; Build relationships with external partners and colleagues across different business units and groups; Support internal product partners; Collaborate with vendors/partners, Marketing and Portfolio Management teams; Share rewards program subject matter expertise with internal product managers
Communication Scope
Very communication skills (oral and written); Ability to frame and effectively communicate complex problems
Process & Methodology
Develop and execute near-term and long-term strategies and roadmaps, Manage multiple facets of a complex business, Effectively prioritize most important business levers and initiatives, Time management, Project management skills
Full Job Description
Application Deadline: 06/02/2026 Address: 33 Dundas Street West Job Family Group: Customer Solutions This individual will lead and manage the Diners Club Rewards Program and the Cashback Reward Program for Canada. _MANDATE_ Loyalty programs are a major driver of customer engagement with most businesses and are the most important factor customers consider in choosing a credit card. The brand perception, customer experience and overall value of a loyalty program underpin the success or failure of a credit card portfolio. The **Rewards Program Manager** is responsible for overseeing all aspects of the Proprietary Credit Card Rewards program. This role reports into the Director, NA Proprietary Rewards Programs and has two major elements: 1) Rewards program design and improvement & 2) Rewards program management. 1. **Rewards program design and improvement** * The loyalty landscape is evolving very quickly driven by innovation in technology and business models across a range of industries. This role is accountable for ensuring that our Proprietary reward programs provide best in class loyalty experiences that drive customer loyalty and financial performance. This accountability includes: * Working with the Director, NA Proprietary Rewards Programs and other key stakeholders to develop the strategy and roadmap for the rewards program based on deep customer insights. * Designing, building and enhancing the rewards program to deliver an exceptional customer experience * Develop a 12 – 18-month strategy for program vision, priorities, and improvements. * Optimizing the rewards offering (Category and Pricing) and customer journey * Continually finding ways to enhance customer engagement and the loyalty experience through innovative new value-added services, engagement tools and improved customer journey * Continually monitoring the competitive environment and anticipating customer needs * Working with the Director, NA Proprietary Rewards Programs and other key stakeholders (in
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