Airtable
Technology
ProgramManager,ProfessionalServicesEast
“Program Manager, Professional Services - East at Airtable. Skills: Technical program delivery, AI workflow transformation, Enterprise customer management. Serve as primary delivery lead. Own relationship, plan, and outcome”
Industry & Context.
Real-time decisions; Tradeoffs; Dependency issues; Sequencing issues
What They're Looking For.
Must Have
5+ years managing technical delivery, Delivered technical programs for external customers, Run steering committees, Managed scope conversations, Owned customer outcomes, Fluent with AI tools, Worked directly in Airtable or comparable platform, PMP or equivalent PMO certification, Operate fluidly across Agile and Waterfall, Delivered in enterprise environments, Track record of coordinating delivery across organizational boundaries
Nice to Have
AI tools in daily delivery workflow, Informed perspective on agentic systems, Help customers navigate AI leverage and risk
What You'll Do.
Serve as primary delivery lead
Run delivery across all workstreams
Own project plan end to end
Make technical sequencing decisions
Guide customers through AI workflow transformation
Help customers move from human-run processes
Manage organizational dynamics
Use AI tools in delivery operations
Manage scope formally
Track change requests
Assess impact on timeline and budget
Run change order process
Sequence work across Agile sprints
Sequence work across Waterfall milestones
Hold external partners accountable
Coordinate compliance
Coordinate access management
Coordinate third-party approvals
Keep executive stakeholders informed
How You'll Work.
Team & Collaboration
External development partners; Enterprise customer stakeholders; Internal team; External partners; Customer stakeholders; Organizational boundaries; Executive stakeholders; Business SMEs
Communication Scope
Executive-ready updates; Technical direction; Clear framing
Process & Methodology
Agile, Waterfall, Scope management, Schedule management, Budget management, Risk management, RAID log, Change requests, PMP
Applying for this Program Manager, Professional Services - East role?
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