Amazon Dev Center India

E-Commerce

ProgramManager–ProductLifecycleSupport(PLS),WWRRRCXProductLifecycleSupport

₹15–25L ~AI est. Hyderabad, Telangana, India FULL TIME
The Brief

“Program Manager – Product Lifecycle Support (PLS), WWRR RCX - Product Lifecycle Support at Amazon Dev Center India. Skills: Program management, Process improvement, Data analysis. Improve support quality. Streamline processes”

What You'll Achieve.

Improve support quality; Streamline processes; Reduce avoidable returns; Generate positive impacts; Improve support efficiency; Improve support reliability; Boost operational efficiency; Boost customer satisfaction; Deliver measurable improvements

Industry & Context.

E Commerce
Problems you'll solve

Data-driven solutions; Root cause analysis

What They're Looking For.

Must Have

2+ years program management, Bachelor's degree, Analyze large datasets, Implement data-backed decisions, Develop SOPs, Proficiency in SQL, Proficiency in Excel, Proficiency in data visualization tools, Excellent communication skills, Stakeholder management skills, Influence cross-functional teams, Customer-first mindset

Nice to Have

Knowledge of Lean principles, Knowledge of DMAIC methodology, Experience in MS Access, Experience in SQL, Experience in requirement gathering, Write clear requirement documents

What You'll Do.

Improve support quality

Maintain feedback channels

Create data-driven solutions

Guide leadership decisions

Provide partner insights

Implement scalable solutions

Boost operational efficiency

Boost customer satisfaction

How You'll Work.

Team & Collaboration

Product teams; Technology teams; Operations teams; Partnering teams; Cross-functional teams; Business teams

Communication Scope

Stakeholder communication; Cross-functional communication

Process & Methodology

Program management, Project management

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