Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, selling partner services
ProgramManager,ProductComplaintRate,TrustworthyShoppingExperience
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“Program Manager, Product Complaint Rate, Trustworthy Shopping Experience at Amazon.com Services LLC. Skills: Program management, Process improvement, Data analysis. Deploy enhanced detection models. Reduce uncategorized customer complaints”
What You'll Achieve.
Provide buyers perfect order experience; Reduce uncategorized customer complaints; Prevent bad actors selling
Industry & Context.
Analytical thinking; Root cause attribution; Derive insights
What They're Looking For.
Must Have
3+ years program management, 3+ years process improvement, Advanced Excel, SQL knowledge, Data-driven improvements, Cross-functional experience
Nice to Have
3+ years end to end delivery, Communicate results to senior leadership, 3+ years driving process improvements, Stakeholder management experience, Build processes, project management, schedules
What You'll Do.
Deploy enhanced detection models
Reduce uncategorized customer complaints
Establish clear accountability
Drive cross-channel accountability
Implement unified remediation strategy
How You'll Work.
Team & Collaboration
Cross-functional teams; Tech and non-tech teams
Communication Scope
Communicate results
Process & Methodology
Program management, Project management, Roadmap planning
Full Job Description
Product Complaint Rate (PCR) programs’ mission is to provide buyers a perfect order experience so that they can shop with confidence on Amazon. We do this by ensuring that buyers receive authentic products in the condition and with the functionality they expect, and by quickly making things right when they don’t. Our vision is to enable well-intentioned sellers to deliver high-quality products without business interruption while preventing bad actors from selling on Amazon. Our ideal candidate possesses strong business judgment, analytical thinking, and has experience succeeding in a customer-driven workplace under tight deadlines. Success in this position relies on excellent judgment to plan and execute deliverables, working independently to gather data and derive insights, prepare roadmaps, and align stakeholders. The candidate will be responsible for a wide range of duties related to deploying enhanced detection models and root cause attribution infrastructure to reduce uncategorized customer complaints, establishing clear accountability across seller, fulfillment, and PDP touchpoints, driving cross-channel accountability, and implementing a unified remediation strategy that combines seller-facing dashboards, expanded partnerships, enhanced automation, and re-stumble prevention mechanisms. Basic Qualifications: - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organiz
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