Amazon.com Services LLC
Retail
ProgramManager,PriceOperationsExecution
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“Program Manager, Price Operations Execution at Amazon.com Services LLC. Skills: Program management, Cross-functional coordination, Promotion execution. Lead end-to-end program management. Drive cross-functional coordination”
What You'll Achieve.
Ensure accurate discounts; Ensure accurate promotional pricing; Ensure on-time delivery; Evaluate promotion effectiveness; Identify improvement opportunities; Drive business decisions
Industry & Context.
Problem solving; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ years program or project management experience, Knowledge of SQL, Advanced Microsoft Excel knowledge, 2+ years Excel or Tableau experience, Experience defining program requirements, Use data and metrics to drive business decisions
Nice to Have
Experience demonstrating problem solving, Experience demonstrating root cause analysis, Experience managing cross-functional programs, Experience with multiple stakeholders, Experience developing program metrics, Experience reporting on program health, Experience writing program charters, Experience writing requirements documents, Experience writing process documentation, PMP or similar program management certification
What You'll Do.
Lead end-to-end program management
Drive cross-functional coordination
Implement pricing strategies
Manage promotion calendars
Ensure on-time delivery
Establish key performance metrics
Monitor key performance metrics
Evaluate promotion effectiveness
Identify improvement opportunities
Develop program documentation
Maintain program documentation
Develop standard operating procedures
Maintain standard operating procedures
Lead troubleshooting efforts
Resolve POS promotion execution issues
Partner with technical teams
Drive system enhancements
Drive process improvements
Communicate program status
Review program dashboards
Assess health of campaigns
Identify critical issues
Lead regular standups
Coordinate with merchandising teams
Resource sales events
Facilitate troubleshooting sessions
Bring stakeholders together
Update program documentation
Communicate status to stakeholders
Identify process improvement opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Merchandising teams; Marketing teams; Technology teams; Store operations teams; Technical teams; Stakeholders at various levels
Communication Scope
Communicate program status; Communicate risks; Communicate outcomes
Process & Methodology
Program management, Project management
Full Job Description
We seek a Program Manager to join our Price Operations Execution Team supporting Whole Foods Market stores. In this role, you will lead the planning, execution, and optimization of Point of Sale (POS) promotion programs to ensure customers receive accurate discounts and promotional pricing across all stores. Key job responsibilities • Lead end-to-end program management for complex Point of Sale promotion initiatives across Whole Foods Market stores. • Drive cross-functional coordination between merchandising, marketing, technology, and store operations teams to implement pricing strategies. • Manage promotion calendars, timelines, and dependencies to ensure on-time delivery of promotional campaigns. • Establish and monitor key performance metrics to evaluate promotion effectiveness and identify improvement opportunities. • Develop and maintain program documentation, standard operating procedures, and best practices. • Identify and mitigate risks related to promotion execution, escalating issues as needed. • Lead troubleshooting efforts for complex POS promotion execution issues impacting multiple stores or systems. • Partner with technical teams to drive system enhancements and process improvements. • Communicate program status, risks, and outcomes to stakeholders at various levels. A day in the life As a Program Manager on the Price Operations Execution Team, your typical day includes: • Starting your morning by reviewing program dashboards and ticketing queues to assess the health of ongoing promotion campaigns and identify any critical issues. • Leading regular standups or check-ins with cross-functional teams to align on priorities and remove blockers. • Managing the promotion calendar and coordinating with merchandising teams to ensure upcoming sales events are properly planned and resourced. • Facilitating troubleshooting sessions when complex promotion execution issues arise, bringing together the right stakeholders to drive resolution. • Updating program doc
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