Global Relay
SaaS
ProgramManagerPreSales
“Program Manager - Pre Sales at Global Relay. Skills: Program governance, Resource management, Operational excellence. Oversee and optimize pre-sales engagements portfolio. Ensure alignment between Sales, Pre-Sales, Product, and Engineering”
What You'll Achieve.
Improve visibility; Improve forecasting accuracy; Improve resource allocation; Improve process efficiency; Improve overall win rates; Reduce cycle times; Improve conversion rates
Industry & Context.
Identify risks; Drive mitigation plans; Identify skill gaps; Recommend development or hiring strategies; Continuous improvement; Root cause analysis
What They're Looking For.
Must Have
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, 8+ years of experience in program management, technical sales, solutions engineering, or related roles within SaaS or cloud-based environments, Proven experience managing cross-functional programs with revenue impact, Understanding of SaaS sales cycles, enterprise account strategy, and customer success principles, Experience with Salesforce or other CRM systems, Familiarity with cloud technologies, data platforms, analytics, or AI/ML, Executive communication and stakeholder management skills
What You'll Do.
Oversee and optimize pre-sales engagements portfolio
Ensure alignment between Sales
Drive structured program governance
Manage resource planning
Drive cross-functional execution
Deploy technical resources to high-value opportunities
Improve process efficiency
Improve forecasting accuracy
Improve overall win rates
Own and manage pre-sales programs and engagements
Ensure alignment with revenue strategy and company priorities
Develop and implement governance frameworks
Improve forecasting accuracy
Improve resource allocation
Prioritize opportunities based on business impact
Establish program standards for solution design
Monitor portfolio health
Drive mitigation plans proactively
Partner with Pre-Sales leadership to allocate technical resources
Allocate resources based on expertise
Build and maintain forward-looking capacity models
Maintain quality and customer experience standards
Recommend development or hiring strategies
Support business growth
Drive continuous improvement across Pre-Sales lifecycle
Improve conversion rates
Define and monitor KPIs
Monitor engagement velocity
Monitor resource utilization
Monitor sales cycle impact
Monitor customer satisfaction metrics
Develop reporting dashboards
Provide executive-ready updates
Provide leadership visibility
Standardize best practices
Create scalable engagement processes
Create repeatable engagement processes
Partner closely with Sales Leadership
Align technical strategy with account planning and revenue
Collaborate with Product Management
Translate customer feedback into actionable insights
Translate market intelligence into actionable insights
Work with Engineering
Track technical dependencies
Ensure demo environments evolve
Establish structured communication mechanisms between Product
Support complex or enterprise-level opportunities
Coordinate technical strategy for complex opportunities
Coordinate engagement approach for complex opportunities
Ensure executive visibility on high-impact programs
Identify trends across engagements
Inform go-to-market improvements
How You'll Work.
Team & Collaboration
Cross-functional execution; Partner with Pre-Sales leadership; Partner with Sales Leadership; Collaborate with Product Management; Work with Engineering; Communication mechanisms between Product, Engineering, and Pre-Sales
Communication Scope
Executive communication; Stakeholder management; Executive-ready updates
Process & Methodology
Program governance, Resource planning, Performance measurement, Cross-functional execution, Capacity planning, Resource allocation, Capacity models, Continuous improvement, Best practices, Scalable processes, Repeatable processes
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