Encora
ProgramManager(PMO)
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“Program Manager (PMO) at Encora”
What You'll Achieve.
Ensure alignment with CCEAP standards; Ensure smooth continuity; Drive successful outcomes; Ensure operational readiness; Ensure visibility; Ensure alignment; Ensure proactive decision-making; Ensure compliance with reporting schedules; Ensure data integrity standards; Ensure documentation is complete; Reduce fragmentation; Ensure role fit; Ensure capability alignment; Ensure full integration; Ensure understanding of methodologies; Ensure right skills are aligned; Drive on-time delivery; Minimize disruption; Safeguard system stability; Improve delivery quality; Improve stakeholder satisfaction; Ensure consistent quality; Minimize disruption during transitions
Industry & Context.
Risk mitigation; Issue resolution; Root cause analysis
How You'll Work.
Team & Collaboration
Cross-functional teams; Enterprise Applications Team
Communication Scope
Stakeholder updates; Stakeholder feedback
Process & Methodology
Project intake, Project delivery, Project handover, Project transition, Risk management, Issue management, Release planning, Change management
Full Job Description
Program Manager Responsibilities and Expectations for the Role The Program Manager will be responsible for overseeing the delivery and governance of projects within their assigned tower. Their role is critical in ensuring alignment with CCEAP standards, maintaining continuity, and driving successful outcomes. The Program Manager will oversee the entire project lifecycle—from project intake to delivery, handover, and transition to BAU—to ensure smooth continuity and operational readiness. Strategic Oversight Support portfolio-level oversight in coordination with the CCEAP PMO. Provide consolidated weekly and monthly reports covering all projects and programs under the assigned tower to ensure visibility, alignment, and proactive decision-making. Align program execution with enterprise application strategy, roadmaps, and business priorities defined by the Enterprise Applications Team. Provide insights on application demand trends, project pipeline, and investment prioritization to support portfolio planning. Project Governance & Compliance Enforce adherence to CCEAP PMO processes, templates, and governance gates to projects, enhancements, upgrades, integrations, and retirement. Monitor and validate the accuracy and timeliness of project status reports. Ensure compliance with reporting schedules and data integrity standards. Ensure that all required project and program documentation is complete, up‑to‑date, accurate, and consistently maintained in accordance with CCEAP standards. Drive standardization across projects to reduce fragmentation in the application landscape. Resource Management Oversee allocation and utilization of Project Managers and other delivery resources. Identify underperforming Project Managers and initiate unbiased evaluations. Coordinate with the vendor to backfill or replace resources within agreed turnaround times. Conduct interviews for new Project Managers, ensuring role fit and capability alignment before deployment. Lead and monitor the onbo
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