Amazon Japan G. K.
Project/Program/Product Management--Non-Tech, Program Management, consumerpayments
ProgramManager,PaymentBusinessOperations
“Program Manager, Payment Business Operations at Amazon Japan G. K.. Skills: Program management, Cross-functional collaboration, Vendor management, Operational improvements. Serve as a primary point of contact for. Triage operational trouble tickets”
What You'll Achieve.
Drive operational excellence; Advocate for customer experience improvement projects; Ensure smooth collaboration; Uphold service quality; Uphold customer experience standards
Industry & Context.
Issue resolution; Problem identification; Analytical decision-making
What They're Looking For.
Must Have
3+ years of program or project management experience, Experience working cross functionally with tech and non-tech teams, Experience using data and metrics to determine and drive improvements, Experience working with and managing third party vendors, Fluency in Japanese and business-level English communication skills (verbal and written)
Nice to Have
Experience working in e-commerce / retail / supply chain / financial services business
What You'll Do.
Serve as a primary point of contact for
Triage operational trouble tickets
Track operational trouble tickets
Drive issues to resolution
Communicate status updates to relevant stakeholders
Act as an operational backbone for the team
Facilitate team workflows
Provide hands-on support to ensure team initiatives progress
Identify opportunities to reduce escalations
Improve operational processes
Propose scalable solutions
Implement scalable solutions
Serve as a primary point of contact for
Coordinate with external payment partners on regulatory inquiries
Coordinate with internal stakeholders on regulatory inquiries
Ensure accurate understanding of compliance-related questions
Ensure appropriate handling of compliance-related questions
Serve as a point of contact for external
Address operational inquiries from external payment partners
Coordinate on day-to-day matters with external payment partners
Ensure smooth collaboration with external payment partners
Uphold service quality standards
Uphold customer experience standards
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Internal customers; External payment partners; Internal stakeholders
Communication Scope
Status updates; Business case; Requirements proposal
Process & Methodology
Program management, Project management
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