ADCI
E-Commerce
ProgramManager,OpsExcellence
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Ops Excellence at ADCI. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management, Operational metrics, Resource planning, Continuous improvement. Create solutions. Develop solutions”
What You'll Achieve.
Deliver on identified big initiatives; Deliver on identified projects; Deliver on identified opportunities; Ensure safety and compliance; Enable selection expansion; Drive step-change improvements in performance; Deliver goals; Ensure sustainability of change
Industry & Context.
Root cause analysis; Problem definition; Scoping the problem out; Designing Solutions; Testing Solutions; Piloting Solutions; Analyzing data to drive decisions
What They're Looking For.
Must Have
Bachelor's degree or above in engineering or equivalent STEM field, Experience leading process improvement, Experience leading systems development, Experience leading project management, 5+ years of project management disciplines, Experience communicating to a diverse, global audience, 3+ years of change management experience, Experience in analyzing data to drive decisions
Nice to Have
MBA or MBA in business, data science, public administration, finance, engineering, human resources or related field, Experience dealing well with ambiguity, Prioritizing needs, Delivering measurable results in an agile environment, Experience in an operational role, Experience making business recommendations, Influencing stakeholders, Experience completing complex tasks quickly with little to no guidance, React with appropriate urgency to situations that require a quick turnaround, Experience in senior level leadership support
What You'll Do.
Work on identified big initiatives
Work on identified projects
Work on identified opportunities
Go through complete project lifecycle
Ensure sustaining the change
Collaborate across multiple stakeholders
Identify areas for improvement
Define root cause bridge
Identify key levers to solve
Prioritize root causes basis severity
Define expected results
Assess solutions ability to deliver goals
Rollout across the program
Rollout across programs
Ensure training materials
Coordinate with on-boarding
Coordinate with nesting for trainings
Design effective ways of ensuring sustainability
How You'll Work.
Team & Collaboration
Collaborate across multiple stakeholders; Collaborate with operations; Collaborate with program team; Collaborate with capacity planning; Collaborate with learning & development; Collaborate with tech partners; Collaborate with program teams
Communication Scope
Communicating to a diverse, global audience
Process & Methodology
Project management, Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management, Change management
Full Job Description
The successful candidate will create, develop and drive solutions that lead to a richer end-to-end customer and operations experience, enabling selection expansion, while ensuring safety and compliance Key job responsibilities Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience. The GSRC Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon’s Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle – Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations, capacity planning, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. We expect the members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought-after leadership roles in ORC field. Key job responsibilities The Program Manager will work closely with the Sr. Manager PE/ ACES, within GSRC, to deliver on the following: Work closely with operations and program team to identify areas for improvement Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define
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