One Pass
Healthcare
ProgramManager,Operations
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Operations at One Pass. Skills: Cross-functional project management, Operations, Analytics. Drive cross-functional project execution. Ensure alignment”
Industry & Context.
Problem-solving; Analytical lens; Identify risks; Identify gaps; Identify improvement opportunities; Root cause analysis
What They're Looking For.
Must Have
5+ years project management, 5+ years program management, 5+ years operations experience, Proven experience managing cross-functional initiatives, Experience using data to inform decisions, Experience tracking performance, Experience developing reports, Experience developing dashboards, Experience developing operational metrics, Experience working with business teams, Experience working with technical teams, Excellent communication skills, Ability to lead meetings, Ability to drive alignment, Organizational skills, Problem-solving skills, Execution skills
Nice to Have
Experience in healthcare, Experience in payer environments, Experience in healthcare-adjacent environments, Experience managing external partner workstreams, Experience managing client-driven workstreams, Experience improving operational processes, Experience improving execution models, Experience working with performance metrics, Experience working with KPIs, Experience working with operational reporting, PMP certification, Agile certification, Similar certification
What You'll Do.
Drive cross-functional project execution
Ensure on-time delivery
Keep priorities moving
Serve as central owner
Manage risk proactively
Ensure successful outcomes
Analyze operational data
Analyze project performance metrics
Identify improvement opportunities
Track project progress
Track operational performance
Provide clear insights
Provide clear recommendations
Support decision-making
Align initiatives to outcomes
Align initiatives to priorities
Establish project management practices
Standardize project management tools
Standardize project management cadences
Maintain documentation
Identify opportunities to improve coordination
Identify opportunities to improve delivery
Support scaling operating model
Provide clear updates
Provide consistent updates
Support executive updates
Support post-project reviews
How You'll Work.
Team & Collaboration
Across One Pass internal teams; Across external partners; Across customers; With Operations; With Product; With Technology; With Network; With Finance; With external stakeholders; With operational teams; With technical teams
Communication Scope
Executive-level updates; Storytelling
Process & Methodology
Project management, Program management, Cross-functional initiatives, Project plans, Trackers, Timelines, Milestones, Dependencies, Ownership, Accountability, Risk management, Process optimization, Execution optimization, Project management practices, Project management tools, Project management cadences
Full Job Description
ABOUT ONE PASS One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives. ABOUT THE ROLE As the Program Manager, Operations, you will drive cross-functional project execution across the Operations organization, ensuring alignment, visibility, and on-time delivery of key initiatives. This role operates horizontally across One Pass internal teams — including client implementation, eligibility, call center, network operations, Product, and Technology — as well as external partners and customers to coordinate work, manage dependencies, and keep priorities moving forward. You will serve as the central owner for complex, cross-functional initiatives, including initiatives driven by external partners and key clients, bringing structure, accountability, and proactive risk management to ensure successful outcomes. In addition, you will bring a strong analytical lens to the role—leveraging data, performance insights, and operational metrics to inform decisions, identify risks, and improve execution across workstreams. KEY RESPONSIBILITIES CROSS-FUNCTIONAL PROJECT MANAGEMENT - Lead end-to-end project management for operational initiatives from intake through execution and delivery - Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables - Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership - Drive accountability across teams to ensure work progresses as expected and deadlines are met EXTERNAL PARTNER & CLIENT INITIATIVES - Take point on managing init
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