Delivery Hero
E-Commerce
ProgramManager,OperationalExcellence
Neural analysis suggests this role is
optimal for mid candidates.
“Program Manager, Operational Excellence at Delivery Hero. Skills: Operational Excellence, Program Management, Continuous Improvement. Lead program planning. Assist in program planning”
What You'll Achieve.
Ensure objectives are met on time; Ensure objectives are met within budget; Support organizational alignment across regions; Drive efficiency; Optimize costs; Optimize experience; Achieve common goals
Industry & Context.
Strategic problem-solving; Creative problem-solving
What They're Looking For.
Must Have
More than 2 years in service operations, More than 2 years in customer experience program, More than 2 years in process improvement, More than 2 years in analytics, Experience in high transaction-volume environment, Demonstrated ability to design scalable frameworks, Demonstrated ability to implement scalable frameworks, Mastery of program management frameworks, Mastery of change management tools, Problem-solving skills, Hands-on operational mindset, Willingness to perform immediate risk mitigation, Excellent communication skills, Ability to engage stakeholders at all levels, Ability to align stakeholders at all levels, Demonstrated ability to work collaboratively with Product teams, Demonstrated ability to work collaboratively with Data teams, Demonstrated ability to work collaboratively with Engineering teams
Nice to Have
Proficiency in SQL is a plus, Proficiency in BigQuery is a plus
What You'll Do.
Lead program planning
Assist in program planning
Lead program execution
Assist in program execution
Lead program monitoring
Assist in program monitoring
Manage program timelines
Manage program resources
Contribute to program goals
Define program milestones
Contribute to program milestones
Define success criteria
Contribute to success criteria
Identify areas for operational improvement
Apply best practices to streamline processes
Elevate customer experiences
Facilitate rollout of new product
Facilitate rollout of new tools
Define operational KPIs
Track operational KPIs
Report on operational KPIs
Use data insights to monitor success
Use data insights to identify vulnerabilities
Use data insights to strategize improvement actions
Act as representative for cross-functional teams
Translate operational insights into recommendations
Lead change management processes
Assist in change management processes
Engage stakeholders to drive buy-in
Work closely with leadership
Foster a collaborative culture
Provide guidance to direct reports
Provide mentorship to direct reports
Provide feedback to direct reports
Help direct reports navigate complex projects
Promote professional growth of direct reports
Provide guidance to team members
Provide mentorship to team members
Provide feedback to team members
Help team members navigate complex projects
Promote professional growth of team members
Lead post-implementation reviews
Integrate insights into future roadmaps
Track success of initiatives
Report on program performance
Identify opportunities for improvement
Ensure KPIs align with business objectives
Ensure outcomes align with business objectives
Contribute to post-implementation reviews
Contribute to lessons learned
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Data teams; Engineering teams
Communication Scope
Stakeholder engagement; Business recommendations
Process & Methodology
Program management, Change management
Full Job Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 1. Program Management & Strategic Execution * Program Planning & Delivery: Lead and assist in the planning, execution, and monitoring of high-impact compensation programs designed to drive service and operational improvements. This includes managing program timelines, risks, and resources to ensure objectives are met on time and within budget. * Goal Alignment: Define and contribute to clear program goals, milestones, and success criteria, ensuring all initiatives align with the broader business strategy and support organizational alignment across regions. 2. Service Operations & Optimization * Continuous Improvement: Identify areas for operational improvement by applying best practices to streamline internal processes and elevate customer experiences * Digital Tools & Automation: Facilitate the rollout of new product and tools to improve service delivery, ensuring solutions meet local market needs while driving efficiency and optimising costs and experience. * Data-Driven Governance: Define, track, and report on operational KPIs. Use data insights to monitor initiative success, identify systemic vulnerabilities, and strategize improvement actions. 3. Strategic Influence & Cross-Functional Partnership * Stakeholder Engagement: Act as a representative for cross-functional teams, translating operational insights into actionable business recommendations for leadership. * Change Management: Lead and assist in change management processes to ensure smooth transitions as new methods, product features, and service models are adopted. Engage stakeholders to drive buy-in and monitor feedback to ensure continuous pr
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