Amazon UK Services Ltd.
Facilities, Maintenance, Real Estate, Program Management, finance
ProgramManager,OperationalEnablementandPerformance(EMEA),RegionalPortfolioManagement(RPM)EMEA
“Program Manager, Operational Enablement and Performance (EMEA), Regional Portfolio Management (RPM) EMEA at Amazon UK Services Ltd.. Skills: Operational Enablement, Performance Program, Integrated Facilities Management, Regional Portfolio Management. Lead program development. Identify program oversight”
What You'll Achieve.
Deliver seamless workplace experience; Establish minimum service delivery standards; Deliver regular process updates; Deliver process improvements; Validate compliance of standards; Validate effectiveness of standards; Enhance productivity; Enhance quality; Scale with Amazon's growing portfolio; Reduce service delivery defects; Optimize costs; Increase operational efficiency; Proactively mitigate risks; Improve service delivery quality
Industry & Context.
Problem-solving; Root cause analysis; Data-driven decision making; Troubleshooting; Identify trends; Identify improvement opportunities; Reduce service delivery defects; Mitigate risks
10% global travel
What They're Looking For.
Must Have
Bachelor's degree, Experience in program management, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership
Nice to Have
Experience with analytical skills, Experience with attention to detail, Experience with effective communication, Experience in written communication, Experience in oral communication, Ability to communicate with all levels, Experience with project management skills, Ability to thrive in fast-paced environment, Experience working across teams, Experience influencing teams not your own, Experience presenting ideas to gain support, Ability to deal with issues with sensitivity, Ability to deal with issues with discretion, Ability to deal with issues with high judgment, Able to build constructive relationships, Able to build effective relationships, Able to use relationships to maneuver, Experience leveraging AI tools
What You'll Do.
Lead program development
Identify program oversight
Deliver annual roadmap
Set strategic SMART goals
Support technology roadmap implementation
Identify improvement initiatives
Implement improvement initiatives
Report on improvement initiatives
Leverage customer insights
Prioritize customer impacting deliverables
Identify creation needs
Identify re-engineering needs
Identify amendment needs
Perform oversight of proposals
Perform oversight of implementation
Provide status reports
Ensure organizational alignment
Implement program performance metrics
Monitor program performance metrics
Leverage AI technologies
Leverage automation tools
Collaborate with technology teams
Identify AI solutions
Connect to industry bodies
Connect to professional bodies
Assess new industry standards
Assess best practices
Assess current technology
Assess future technology
Adopt innovations into program
How You'll Work.
Team & Collaboration
Partner with Regional Portfolio Management; Collaborate with IFM teams; Collaborate with key stakeholders; Partner with regional IFM teams; Collaborate with internal technology teams
Communication Scope
Communicate results; Written communication; Oral communication; Communicate with all levels; Presenting ideas
Process & Methodology
Program management, Roadmap planning, SMART goals, Critical path coordination, Oversight of proposals, Oversight of implementation
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