ASSPL
Project/Program/Product Management--Non-Tech, Program Management, transportation and logistics
ProgramManager,LMPayments&Services,LastMilePayments&Services-Programteam
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“Program Manager, LM Payments & Services, Last Mile Payments & Services - Program team at ASSPL. Skills: Program management, Operational efficiency, Digital payments, Cross-functional coordination. Drive strategic vision for digital payments. Promote widespread adoption of DPOD”
What You'll Achieve.
Promote widespread adoption of DPOD; Drive operational efficiency; Increase Amazon Pay users; Increase Amazon Pay UPI utilization; Reduce Cost of Payments; Reduce Cost to serve; Enhance payment success rate; Achieve Cashload metrics; Achieve DPOD metrics; Achieve 1P metrics; Achieve 35P metrics; Achieve SDS contacts metrics; Achieve NOC contacts metrics; Improve customer experience; Deliver results
Industry & Context.
Identify blockers; Come up with solutions; Dive Deep; Root cause analysis
What They're Looking For.
Must Have
5+ years working cross functionally, 5+ years program management, 5+ years delivering cross functional projects, Experience defining program requirements, Use data and metrics to determine improvements
Nice to Have
2+ years driving process improvements, Master's degree or MBA
What You'll Do.
Drive strategic vision for digital payments
Promote widespread adoption of DPOD
Drive operational efficiency for VAS
Foster growth in Amazon Pay users
Increase utilization of Amazon Pay UPI
Encourage adoption of Pay wallet
Reduce Cost of Payments
Enhance payment success rate
Develop customer and DA facing features
Implement targeted marketing campaigns
Deliver product launches
Introduce key features
Execute campaigns for Cashload
Execute campaigns for DPOD
Execute campaigns for 1P
Execute campaigns for 35P
Execute campaigns for SDS contacts
Execute campaigns for NOC contacts
Drive SOP adherence for Buyback Exchange
Drive SOP adherence for Open Box Delivery
Improve customer experience
Identify operational blockers
Develop solutions for operational blockers
Collaborate for roll-out of new initiatives
Foster collaboration for training completion
Manage partner incentives
Manage partner communication
Manage FCF of programs
Manage contacts with SDS
Manage contacts with NOC
Prevent fraud and abuse
Spearhead initiatives with minimal guidance
Independently manage priorities
Conceptualize new initiatives
Conceptualize new product offerings
Prioritize customer experience
Prioritize operator experience
Exert influence without formal authority
Oversee strategy of OP2 charters
Oversee implementation of OP2 charters
Manage digital payments on delivery
Manage Amazon Pay adoption
Manage fulfillment model for VAS
Manage defect reduction
Integrate business requirements with operational capabilities
Explore innovative approaches to upscale pilots
Address fraud-related cases promptly
Utilize escalation strategies
Utilize risk mitigation strategies
How You'll Work.
Team & Collaboration
External partners; Amazon Pay marketing; A-pay business teams; A-pay product team; NA tech team; Operations team; ACES; Program teams; Finance team; SDS; NOC; SLP; Chargeback teams
Process & Methodology
Program management, Project management, End-to-end program management
Full Job Description
As the Program Manager overseeing the Last Mile Payments & Services program within the AMZL organization, this position plays a pivotal role as the key liaison between Amazon Pay, VAS Category and the Last Mile. The 2 primary objective is to drive the (1) strategic vision of transitioning from cash to digital by promoting widespread adoption of DPOD (2) Driving Operational Efficiency for Value Added Services like Buyback Exchange program & Open Box Delivery program. Driving digital payments involves fostering growth in Amazon Pay users, increasing the utilization of Amazon Pay UPI (2P), encourageing the adoption of Pay wallet (1P), and reducing the Cost of Payments (COP) & Cost to serve. This role does collaboration with diverse set of external partners such as Ezetap (Now known as Razorpay) for enhancing payment success rate (PSR), and various customer and DA facing product/features development. Working closely with the A-pay marketing & business teams is imperative to implement targeted marketing campaigns effectively. This role also assumes a key position in delivering product launches and introducing key features by collaborating with the A-pay product team and NA tech team on multiple new product initiatives and roll-outs. Additionally, collaboration with the operations team is required to execute various campaigns aimed at achieving essential metrics such as Cashload, DPOD, 1P, 35P, SDS contacts, and NOC contacts for the zone. The Program Manager will play a crucial role in driving the SOP adherence for Buyback Exchange & Open Box Delivery program and improve customer experience. He/She will work very closely with operations team to identify blockers, come up with solutions and collaborate for roll-out of new initiatives. In this capacity, fostering collaboration with ACES is essential for Catalysts and training completion related to new product roll-outs and scorecard roll-outs. Engaging with Program teams is crucial for partner incentives and communication,
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