Block
FinTech
ProgramManager,IssuerPartnerships
Neural analysis suggests this role is
optimal for Senior candidates.
“Program Manager, Issuer Partnerships at Block. Skills: Issuer partnerships, Partner management, Program operations. Own portfolio of issuer and processor relationships. Manage program governance cadences”
What You'll Achieve.
Scale Block's Issuing programs; Deliver compliant card experiences; Deliver performant card experiences; Deliver scalable card experiences; Reduce cycle time
Industry & Context.
Navigate ambiguity; Make consequential decisions; Resolve risks; Make calls on tradeoffs
What They're Looking For.
Must Have
8+ years program management, 8+ years product operations management, Fintech experience, Issuing experience, Banking experience, Payments experience, Direct experience owning bank partner relationships, Direct experience owning card processor relationships, Working knowledge of card issuing economics, Working knowledge of BIN sponsorship models, Working knowledge of network rules, Working knowledge of regulatory landscape, Independently leading complex cross-functional programs, Experience designing scalable program operating mechanisms, Exceptional stakeholder management, Exceptional communication, Building partner trust at executive level, Operating with discretion, Operating with sound judgment, Builder's mindset, Senior judgment
Nice to Have
Experience with AI/LLM tooling
What You'll Do.
Own portfolio of issuer and processor relationships
Manage program governance cadences
Manage contract negotiations and amendments
Manage change requests
Conduct quarterly business reviews
Act as primary point of contact
Drive partner onboarding
Drive product launches
Coordinate technical integration
Coordinate network and bank approvals
Coordinate pilot scope
Coordinate GA launch readiness
Translate partner requirements into internal plans
Set program execution against Issuing roadmap
Make calls on tradeoffs
Keep partners aligned on timelines
Keep internal stakeholders aligned on timelines
Build durable partner operating mechanisms
Establish oversight reporting
Establish incident handling protocols
Establish SEV handling protocols
Establish MSA-driven obligations
Establish audit-ready documentation
Advise senior leadership on partner selection
Advise senior leadership on sequencing
Advise senior leadership on tradeoffs
Deliver concise updates
Deliver action-oriented updates
Use AI/LLM tooling for partner reporting
Use AI/LLM tooling for diligence workflows
Use AI/LLM tooling for document review
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Compliance; Partner with Legal; Partner with Operations; Partner with Finance; Partner with Risk; Internal stakeholders alignment; Partner executives; Internal counterparts
Communication Scope
Executive communication; Clarity; Concise updates; Action-oriented updates
Process & Methodology
Program management, Roadmap, Milestones, Timelines, Dependencies
Full Job Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role We’re looking for a senior individual-contributor program manager to help scale Block’s Issuing programs through best-in-class partner management. Sitting within the Issuing team and reporting to an Issuing leader, you will operate independently as the DRI for a portfolio of our issuer and processor relationships (bank partners, BIN sponsors, and card processors). You’ll set program direction, own outcomes from partner onboarding through launch and into steady-state operations, and partner closely with Product, Engineering, Compliance, Legal, and Operations to deliver compliant, performant, and scalable card experiences for Block’s customers. This is a high-autonomy role: you’ll be expected to navigate ambiguity, make consequential decisions with limited oversight, and engage executive counterparts at our partners and internally. You Will Independently own a portfolio of issuer and processor relationships end-to-end: program governance cadences, escalations, contract negotiations and amendments, change requests, and quarterly business reviews—acting as the primary po
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