Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, worldwide grocery stores
ProgramManager-InstructionalDesigner,MerchandisingLearningandChange
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“Program Manager - Instructional Designer, Merchandising Learning and Change at Amazon.com Services LLC. Skills: Program management, Instructional design, Change management. Own L&D program management. Define requirements, KPIs, milestones”
What You'll Achieve.
Drive behavioral change; Accelerate learning development
Industry & Context.
Root cause analysis; Risk identification; Blocker removal
What They're Looking For.
Must Have
4+ years program or project management, 4+ years defining and implementing process improvement, Experience working cross functionally, Experience using data and metrics, Bachelor's degree, Experience designing and developing training materials, Experience in facilitating adult learning, 4+ years L&D program management
Nice to Have
4+ years driving end to end delivery, Communicating results to senior leadership, Experience in stakeholder management, 4+ years driving process improvements, Experience building processes, Project management experience, Schedule management experience, Experience with Learning Management Systems, Retail/merchandising background, Instructional design certification
What You'll Do.
Own L&D program management
Drive cross-functional teams
Manage large-scale projects
Design engaging training
Deliver engaging training
Apply adult learning theory
Apply instructional design
Facilitate instructor-led sessions
Drive behavioral change
Execute tool adoption strategies
Provide side-by-side coaching
Provide hyper-care support
Champion AI-powered tools
Experiment with AI solutions
Develop prompt engineering best practices
Build interactive modules
Edit video walkthroughs
Author launch communications
Write learning plan proposals
Organize training materials
Book locations for events
How You'll Work.
Team & Collaboration
Cross functional L&D teams; Merchandising Enablement program owners; Internal stakeholders; Functional organizations; Cross-functional teams
Communication Scope
Launch communications
Process & Methodology
Program management, Project management, Agile
Full Job Description
Responsible for the design, implementation, administration, and delivery of training programs, practices, tool adoption and procedures to all levels of the merchandising organization. Provides on-going consultation on Learning & Development research, learning theory and technologies, motivation theory, provides side-by-side in-person coaching for tool adoption and instructional design. Engages with cross functional L&D teams, Merchandising Enablement program owners, and other internal stakeholders to understand, support, and advise on specific training needs. Interacts with functional organizations to develop specifications for course content and delivery. May be involved in both the development, delivery, and side by side coaching of training programs. May also facilitate design and delivery by external experts and consultants. Key job responsibilities Own end-to-end L&D program management across merchandising—from needs analysis through delivery, measurement, and iteration. Define requirements, KPIs, milestones, and roadmaps; drive cross-functional teams to meet timelines. Manage large-scale projects with multiple workstreams, proactively identifying risks and clearing blockers. Design and deliver engaging, learner-centered training applying adult learning theory and evidence-based instructional design. Facilitate instructor-led sessions (virtual/in-person), workshops, and coaching that drive behavioral change. Execute tool adoption strategies including side-by-side coaching, hyper-care support, and super-user networks. Champion AI-powered tools to accelerate learning development. Experiment with AI solutions to personalize learning paths, automate design tasks, and generate data-driven insights. Develop AI literacy and prompt engineering best practices within the team. A day in the life You might start your morning facilitating a training for the merchandising organization, then build an interactive module in Articulate or edit a video walkthrough for a new tool
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