Aledade
Healthcare
ProgramManager,Implementation(Enterprise)
Neural analysis suggests this role is
optimal for Senior candidates.
“Program Manager, Implementation (Enterprise) at Aledade. Skills: Implementation Management, Enterprise EHR Implementation, Stakeholder Management, Project Planning, Risk Management, Cross-functional Coordination, Client Relationship Management, Process Improvement, Compliance Adherence, Performance Monitoring. Coordinate and manage enterprise onboarding project workstreams from initiation through go-live. Track milestones, maintain project plans, and proactively surface risks or blockers”
Industry & Context.
Conflict Resolution Methodologies; Negotiation & Influence
Occasional travel may be required (approximately 10-25%), Extensive use of computers and sitting for prolonged periods
What They're Looking For.
Must Have
Bachelor’s degree in a technical or relevant field, 6+ years of relevant experience in healthcare technology (focused on implementation/project management), Proven experience with enterprise-level EHR implementations, Experience configuring enterprise SaaS applications, Knowledge of EHR integration strategies and healthcare industry standards, including FHIR and HL7
Nice to Have
Deep understanding of the end-to-end implementation process for high-value enterprise accounts, specifically within a SaaS or professional services environment, ideally population health or value-based care tools, Knowledge of how to navigate complex corporate structures, identifying key decision-makers, influencers, and blockers within large-scale healthcare or legal practices (or similar professional verticals), Understanding of various strategies to manage competing priorities and resolve friction between internal product/engineering teams and external client expectations, Ability to articulate complex project statuses, technical requirements, and value propositions to diverse audiences, ranging from C-suite executives to end-user administrative staff, Skilled at gaining buy-in for project timelines and process changes, ensuring that both the client and the internal delivery teams remain aligned on the scope of work, Expert at setting realistic milestones and proactively communicating potential risks or delays to maintain trust and transparency throughout the implementation lifecycle, Ability to pivot communication styles and project strategies quickly based on the specific culture, needs, and feedback of different enterprise stakeholders, Ability to lead cross-functional internal teams (Product, Sales, Support) to ensure a unified front is presented to the client, ensuring all stakeholder needs are met without compromising internal resources, Familiarity with the technical and operational requirements for deploying third-party insights within EHR environments (ideally EpicCare Ambulatory), including an understanding of how these integrations impact clinical workflows and provider experience
What You'll Do.
Coordinate and manage enterprise onboarding project workstreams from initiation through go-live
maintain project plans
and proactively surface risks or blockers
Support cross-functional coordination to ensure timely delivery of product and technical commitments
Serve as the primary technical and operational point of contact for enterprise client stakeholders during the implementation lifecycle
Facilitate collaboration and communication between client teams and internal Aledade teams
Ensure clarity on timelines
and deliverables with client IT teams to ensure seamless data exchange and workflow optimization
Identify and surface enterprise-specific features to ensure Aledade’s technical solutions meet the needs of complex healthcare systems
Support the development and maintenance of implementation best practices
and standard workflows for top-tier EHR systems
specifically Epic Ambulatory
to support ACO initiatives
Contribute to process improvement initiatives that enhance efficiency
and quality across enterprise implementation operations
Assist in ensuring adherence to applicable compliance requirements during onboarding
including Certified EHR technology standards and Promoting Interoperability guidelines
Help ensure accurate documentation and clinical quality measure reporting across assigned accounts
Monitor project-level performance against key metrics
Prepare status updates
Suggest process improvements to enhance the efficiency and scalability of implementation operations
Manage the hand-off process from implementation to field teams
ensuring the client is fully equipped for long-term success and continued engagement
How You'll Work.
Team & Collaboration
Support cross-functional coordination to ensure timely delivery of product and technical commitments; Facilitate collaboration and communication between client teams and internal Aledade teams; Collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work; Ability to lead cross-functional internal teams (Product, Sales, Support) to ensure a unified front is presented to the client
Communication Scope
Strategic Communication; Ability to articulate complex project statuses, technical requirements, and value propositions to diverse audiences, ranging from C-suite executives to end-user administrative staff; Ability to pivot communication styles and project strategies quickly based on the specific culture, needs, and feedback of different enterprise stakeholders
Process & Methodology
Implementation Execution, Coordinate and manage enterprise onboarding project workstreams from initiation through go-live, Track milestones, Maintain project plans, Proactively surface risks or blockers, Enterprise Project Lifecycle, Manage the hand-off process from implementation to field teams
Full Job Description
## Primary Duties Implementation Execution: Coordinate and manage enterprise onboarding project workstreams from initiation through go-live. Track milestones, maintain project plans, and proactively surface risks or blockers to the Director of Implementation. Support cross-functional coordination to ensure timely delivery of product and technical commitments. Stakeholder & Relationship Support: Serve as the primary technical and operational point of contact for enterprise client stakeholders during the implementation lifecycle. Facilitate collaboration and communication between client teams and internal Aledade teams, ensuring clarity on timelines, action items, and deliverables with client IT teams to ensure seamless data exchange and workflow optimization. Identify and surface enterprise-specific features to ensure Aledade’s technical solutions meet the needs of complex healthcare systems. Process & Operations. Support the development and maintenance of implementation best practices, templates, and standard workflows for top-tier EHR systems, specifically Epic Ambulatory, to support ACO initiatives. Contribute to process improvement initiatives that enhance efficiency, scalability, and quality across enterprise implementation operations. Compliance & Quality: Assist in ensuring adherence to applicable compliance requirements during onboarding, including Certified EHR technology standards and Promoting Interoperability guidelines. Help ensure accurate documentation and clinical quality measure reporting across assigned accounts. Performance Tracking. Monitor project-level performance against key metrics. Prepare status updates, reporting outputs, and data summaries in support of organizational goals and leadership visibility. Suggest process improvements to enhance the efficiency and scalability of implementation operations. Post-Implementation Transition: Manage the hand-off process from implementation to field teams, ensuring the client is fully equipped for long
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