Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, selling partner services
ProgramManagerIII,SellingPartnerExperienceGovernance(SPXG)
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“Program Manager III, Selling Partner Experience Governance (SPXG) at Amazon.com Services LLC. Skills: Program management, Data analysis. Lead design of program infrastructure. Implement program infrastructure”
What You'll Achieve.
Improve Selling partner experience; Implement meaningful changes; Drive improvements
Industry & Context.
Root cause analysis; Data analysis
What They're Looking For.
Must Have
5+ years program management, 5+ years project management, Experience using data, Experience owning program strategy, Experience end to end delivery, Experience communicating results
Nice to Have
5+ years process improvements, Master's degree, MBA, 5+ years developing program strategies, 5+ years diving execution, 5+ years influencing stakeholders
What You'll Do.
Lead design of program infrastructure
Implement program infrastructure
Partner with internal teams
Improve Selling partner experience
Identify opportunities for enhancement
Collaborate with partner teams
Implement meaningful changes
Analyze data patterns
Create program health dashboards
Maintain program health dashboards
Establish success metrics
Maintain relationships
Ensure alignment on goals
Drive consensus on priorities
Review key metrics dashboards
Understand current state
Identify areas for improvement
Dive deeper into data
Meet with partner teams
Align on implementation strategies
Evaluate Seller applications
Document recommendations
How You'll Work.
Team & Collaboration
Partner with Analytics team; Cross-functional stakeholders; Partner with internal teams; Partner teams
Process & Methodology
Program management, Project management
Full Job Description
We are seeking an innovative, entrepreneurial Program Manager to lead design and implementation of program infrastructure for Selling Partner Experience. In this role, you will partner with internal teams to deliver and interpret metrics that improve the experience of our 2M Selling partners worldwide. You'll identify opportunities for enhancement and collaborate with partner teams to implement meaningful changes to Seller applications. Your expertise in data analysis and program management will be crucial as you work across teams to define and measure Efficiency, Adoption, Satisfaction and Effectiveness (EASE) for all Amazon-built Seller experiences. This position requires someone who can think strategically, execute with precision, and build strong partnerships across the organization to drive improvements that make a real difference for our global Selling partners. The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; along with the ability to have a little bit of fun. Key job responsibilities - Partner with our Analytics team and cross-functional stakeholders to define, measure, and interpret metrics that evaluate Selling partner experiences across Efficiency, Adoption, Satisfaction and Effectiveness dimensions (EASE). - Partner with internal teams to identify and implement program strategies to address opportunities for improvement in Seller applications. - Improve Seller experiences by analyzing data patterns, identifying root causes, and recommending solutions that scale across multiple applications. - Working with our Analytics team, create and maintain program health dashboards that balance protection efficacy with business impact, establishing clear success metrics to track progress and demonstrate results. - Build and maintain strong relationships with partner teams through effective communication strategies, ensuring alignment on goals and
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