ADCI HYD 20 SEZ
Technology
ProgramManagerIII,REX
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager III, REX at ADCI HYD 20 SEZ. Skills: Program management, Product management, Roadmap planning, AI-powered command center. Own Program for REX. Own Product for REX”
What You'll Achieve.
Ensure timely delivery; Ensure successful delivery; Drive efficiency through engagement; Drive efficiency through adoption; Generate scalable solutions; Measure product success; Measure customer satisfaction; Measure operational efficiency gains
Industry & Context.
Root cause analysis; Troubleshoot routing concerns; Identify process improvements; Resolve bottlenecks
What They're Looking For.
Must Have
5+ years of product or program management experience, 5+ years of product marketing experience, 5+ years of business development experience, 5+ years of technology experience, Bachelor's degree or equivalent, Experience owning/driving roadmap strategy, Experience defining roadmap strategy, Experience with end-to-end product delivery, Experience with end-to-end Program delivery, Experience using data and metrics, Experience driving improvements with data, Experience working cross functionally, Experience defining program requirements, Experience using data and metrics for improvements, Experience influencing senior leadership, Experience with data driven insights, Experience with document writing
Nice to Have
Knowledge of Six Sigma tools, Knowledge of Lean techniques, PMP or similar standards preferred, Experience troubleshooting technical systems, Experience debugging technical systems, Experience in agile/scrum workflow, Experience in related collaborative workflow, Experience troubleshooting findings, Experience documenting findings, Knowledge of technology principles, Knowledge of infrastructure services, Knowledge of business applications services, Knowledge of data management services, Knowledge of security services, Knowledge of application platforms services, Knowledge of consumer-facing technology services
What You'll Do.
Enable next-Gen Routing Framework
Enable Intelligence for REX
Architect transition to automated governance
Conduct Value Stream Mapping
Isolate systemic inefficiencies
Design multi-year automation roadmap
Balance GenAI efficiencies
Balance architectural investments
Co-own REX Product Strategy
Envision core services
Orchestrate end-to-end Change Management
Define key performance metrics
Iterate on product design
Enable mechanisms for efficiency
Drive efficiency through engagement
Drive efficiency through adoption
Partner with cross-functional teams
Support root cause analysis
Define user requirements
Generate solutions with large impact
Drive process improvements
Streamline reporting mechanisms through automation
Lead complex projects
Gather business requirements
Document specifications
Identify appropriate resources
Assemble project team
Assign individual responsibilities
Develop launch schedule
Ensure timely delivery
Ensure successful delivery
Develop clear roadmaps
Manage roadmaps efficiently
Conduct sprint planning
Measure progress regularly
Report on progress regularly
Provide escalations management
Balance business needs
Balance technical constraints
Balance resource constraints
Collaborate with engineering teams
Collaborate with product management teams
Collaborate with operations teams
Collaborate with executive teams
Track project progress
Track feature progress
Track launch progress
Track project milestones
Track feature milestones
Track launch milestones
Troubleshoot routing concerns
Conduct root cause analysis
Identify process improvements
Translate business requirements
Generate scalable solutions
Lead quarterly business reviews
Increase stakeholder engagement
Onboard new customers
Provide visibility into product advancements
Define key performance indicators
Track key performance indicators
Measure product success
Measure customer satisfaction
Measure operational efficiency gains
How You'll Work.
Team & Collaboration
Cross-functional teams; Science teams; Software Development teams; Engineering teams; Product management teams; Operations teams; Executive teams; Global stakeholders
Communication Scope
Document writing; Executive presentations
Process & Methodology
Roadmap planning, Roadmap management, Sprint planning, Delivery SLA, Milestones, Launch schedule, Project delivery, Program delivery, Change management
Full Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business. The Demand Planning & Workforce Intelligence (DPWI) team is building an AI-powered command center that transforms workforce management from reactive operations to intelligent orchestration. This transformation anticipates operational needs, automates resource allocation, and elevates support functions from tactical execution to strategic enablement. DPWI drives data-driven decision making across 30+ global Selling Partner Services operations programs, delivering mission-critical volume predictions and actionable planning insights through state of the art data science solutions, centralized forecasting platforms, routing intelligence and automated predictive solutions at scale. Within DWPI, The Routing Excellence (REX) team owns routing strategy and enablement for operations team. We serve as the strategic link between incoming demand and operational execution, using an intelligent routing framework to optimize case and task distribution. We transform the legacy processes to find the most optimized way to route a case to operations. We put systemic guardrails, alarms and mechanisms in place to enable queue governance and health monitoring. The REX team is seeking a Program manager to own Program, Product and roadmap for enabling next-Gen Routing Framework and Intelligence. The L6 Program Manager architects the transition from manual oversight to systemic, automated governance. By conducting comprehensive Value Stream Mapping, they isolate systemic inefficiencies to design a multi-year automation roadmap that balances immediate GenAI efficiencies with foundational architectural investments. They serve as a strategic co-owner
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