ProgramManagerIII,RelayOperationsCenter(ROC)

We are seeking a Sr. Program Manager to drive program integration, intake management, and strategy execution across the Relay Operations Center (ROC). In this role, you will lead the end-to-end program intake lifecycle—including new business intakes, SOP/Standard Work intake, review and approval processes, change communication, goal management, and high volume event (HVE) readiness management. You'll build comprehensive intake frameworks, define clear approval workflows, and proactively mitigate risks to ensure successful integration of new programs and processes at scale. This position requires exceptional communication skills, problem-solving abilities, and workflow management expertise to navigate complex cross-functional programs with significant business impact. As a Sr. Program Manager, you'll serve as a critical liaison between ROC Operations, Quality, and Learning & Development teams, facilitating meaningful collaboration that translates strategic priorities into actionable program plans. You'll be responsible for streamlining intake processes, eliminating inefficiencies, and establishing metrics to track program success while balancing operational feasibility with organizational objectives. Additionally, you will provide strategy execution support for the ROC Quality and ROC Learning & Development teams, ensuring alignment between strategic goals and day-to-day program delivery. Key job responsibilities - Design and manage comprehensive program intake frameworks for new business intakes, SOP/Standard Work submissions, and process change requests, ensuring alignment with ROC organizational objectives and identifying co-dependencies between teams. - Lead the SOP/Standard Work intake, review, and approval process by facilitating cross-functional collaboration, managing approval workflows, and ensuring timely disposition of all submissions. - Develop and execute change communication strategies that ensure all stakeholders are informed, aligned, and prepared for