Amazon.com Services LLC
Technology
ProgramManagerIII,(AlphaetaTesting)
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“Program Manager III, (Alphaeta Testing) at Amazon.com Services LLC. Skills: Program management, AI analytics, User feedback analysis, Product launch. Drive Alpha and Beta testing. Deploy AI-driven systems”
What You'll Achieve.
Drive improvements; Deliver best results; Amplify impact
Industry & Context.
Complex problem solving; Conflict resolution; Judgment calls
Work safely, Work cooperatively, Adhere to standards, Manage stress, Exhibit trustworthiness, Safeguard business operations
What They're Looking For.
Must Have
5+ years program management, 5+ years project management, Experience using data, Experience driving improvements, Experience owning program strategy, Experience end to end delivery, Experience communicating results, Experience working cross functionally, Experience defining program requirements
Nice to Have
3+ years driving process improvements, 3+ years owning program strategy, 3+ years end to end delivery, 3+ years communicating results, Experience complex problem solving, Experience working tight schedule, 3+ years defining program timeline, 3+ years executing program requirements
What You'll Do.
Drive Alpha and Beta testing
Deploy AI-driven systems
Prioritize critical issues
Balance risk against timelines
Collaborate with Product Management
Gain deep product knowledge
Generate targeted test scenarios
Generate adaptive surveys
Ensure alignment with product vision
Recruit global test participants
Manage global test participants
Ensure diverse representation
Monitor tester engagement
Optimize tester engagement
Forecast participant churn
Trigger re-engagement workflows
Detect device connectivity issues
Surface participation anomalies
Interpret behavioral patterns
Craft meaningful interventions
Process survey results
Identify emerging themes
Interpret nuanced insights
Translate findings into recommendations
Synthesize trend reports
Synthesize qualitative insights
Surface non-obvious correlations
Predict feature impact
Balance data-driven insights
Coordinate with worldwide stakeholders
Coordinate with cross-functional teams
Navigate organizational dynamics
Build trusted relationships
Maintain compliance with protocols
Maintain Trade Compliance
Exercise judgment on compliance
Monitor competitive landscape
Assess market dynamics
Assess industry trends
Advocate on behalf of customer
Partner with shipping teams
Establish clear delivery timelines
Provide early tracking information
Maintain efficient communication
How You'll Work.
Team & Collaboration
Worldwide stakeholders; Cross-functional teams; Multiple time zones; Product Management; Engineering teams; Operations teams
Communication Scope
Communicate results; Communicate effectively; Communicate respectfully
Process & Methodology
Program management, Project management, End to end delivery, Program strategy, Program requirements, Program timeline
Full Job Description
Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Gamma testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager who is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Insights & Research Team in supporting our product team in managing highly successful Alpha, Beta, and Gamma tests that bring new products to market. In this role, you'll leverage AI-powered analytics tools to accelerate data processing and surface insights from user feedback at scale, while applying your strategic thinking and stakeholder relationship management skills to drive successful product launches. This is an opportunity to combine AI-enhanced efficiency with human-centered research expertise to amplify your impact. Key job responsibilities * Drive simultaneous Alpha and Beta testing programs by deploying AI-driven test scenario generation and anomaly detection systems to identify edge cases across hardware, firmware, software, and mobile applications, while applying human judgment to prioritize critical issues and balance risk against launch timelines * Collaborate with Product Management to gain deep product knowledge and leverage AI-powered content analysis tools to automatically generate targeted test scenarios and adaptive user feedback surveys, while exercising strategic thinking to ensure alignment with product vision and customer needs * Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas * Monitor and optimize worldwide tester engagement through AI-based predictive models that forecast participant churn, automatically trigger personalized re-engagement workflows, detect device connectivity issues, and surface participation anomalies, while using human judgment to interpret behavioral patterns and craft meaningful interventions * Leverage AI-powered analytics tools to pro
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