Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, entertainment
ProgramManagerII,PrimeVideoAds
Neural analysis suggests this role is
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“Program Manager II, Prime Video Ads at Amazon.com Services LLC. Skills: Voice of Customer, Voice of Advertiser, Product strategy. Own PV Ads VOC and VOA programs. Inform product, engineering, and GTM priorities”
What You'll Achieve.
Inform product decisions; Improve customer experience; Improve advertiser experience
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
3+ years program management experience, 3+ years defining process improvement initiatives, Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience using data and metrics, Experience working cross functionally, Bachelor's degree
Nice to Have
3+ years driving end to end delivery, 3+ years driving process improvements, Experience stakeholder management, Experience building processes, Experience project management, Experience with schedules
What You'll Do.
Own PV Ads VOC and VOA programs
Partner across global teams
Communicate insights and program updates
Report insights to stakeholders
Leverage AI and automation
Scale insights through automated reporting
Use predictive analytics
Develop self-service dashboards
Drive program adoption
Measure business impact
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership communication
Communication Scope
Stakeholder communication
Process & Methodology
Program management, Project management
Full Job Description
Want to be part of a team that is helping redefine the future of video advertising? Prime Video Ads is seeking to hire a Program Manager II to own the Voice of Customer (VOC) and Voice of Advertiser (VOA) programs. Video advertising is rapidly evolving as customers shift from traditional linear TV to streaming, and Prime Video is a major player in this space with strong reach, exclusive content, and deep audience insights. As a Program Manager II, you will create and own the strategy for both VOC & VOA for Prime Video Advertising, delivering full-circle insights across the Prime Video advertising ecosystem by connecting viewer experience data with advertiser feedback to inform product decisions that better serve both customers and advertising partners. You will review feedback across various channels from both viewers and advertisers, identify top themes, and develop mechanisms to report and action insights that govern key inputs into our team's strategic planning and roadmap of initiatives changing how advertisers engage with consumers via streaming media worldwide. Partnering with Customer Service, Advertiser Support, Legal, and product teams, your work will be fast-paced, challenging, and varied as you experiment with new possibilities, take risks, and collaborate with remarkable people. Key job responsibilities - Own and oversee PV Ads VOC and VOA programs to inform product, engineering, and go-to-market priorities - Partner across global customer service, advertiser support, product, and engineering teams to align on objectives - Communicate insights and program updates to stakeholders at all levels, including senior leadership - Leverage AI and automation to scale insights through automated reporting, predictive analytics, and self-service dashboards - Operate autonomously with high judgment on decisions impacting customer and advertiser experience - Drive program adoption and measure business impact through clear ROI metrics Basic Qualifications: - 3+ years o
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