Q-Express Documents Transport
Fulfillment Operations Management, Program Management, Logistics
ProgramManagerII
Neural analysis suggests this role is
optimal for Mid candidates.
“Program Manager II at Q-Express Documents Transport. Skills: Operations management, Process optimization, Cross-functional leadership. Drive RUBL60 and Sort Grid utilization metrics. Invent solutions for business problems”
What You'll Achieve.
Optimize OTR operations; Drive capacity enhancements; Drive utilization improvements; Improve customer experience; Improve shipper experience; Improve operator monitor metrics; Balance customer experience with financial impact
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
3+ years program management, 3+ years cross-functional experience, 3+ years process improvement, Advanced Excel, SQL knowledge
Nice to Have
3+ years end to end delivery, 3+ years driving process improvements, Stakeholder management experience, Experience building processes, Project management experience, Schedule management experience
What You'll Do.
Drive RUBL60 and Sort Grid utilization metrics
Invent solutions for business problems
Provide tools for Central Ops
Build mechanisms to monitor metrics
Identify root causes for misses
Discuss metric trends and behaviors
Provide sustainable solutions
Provide effective guidance
Leverage route planning metrics
Define areas of improvement
Collaborate with Tech/Science teams
Enhance route planning systems
Produce efficient routes
Maximize time utilization
Influence Route Planning teams
Build models for delivery routes
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leaders; Technical teams; Finance teams; Business teams; Operations leaders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Program management, Project management
Full Job Description
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager for its AMET operations team. The candidate should enjoy getting their hands dirty, and looking around the corners for solutions with the aim of optimization of OTR operations in Amazon’s last mile delivery stations. As an ACES (Amazon Customer Excellence Systems) program manager, you will be the subject matter expert for UTR and OTR operations driving capacity enhancements and utilization improvements in both. You will be a subject matter expert on routing and sortation operations and accountable for RUBL60 and sort grid utilization metrics. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders. Key job responsibilities As UTR and OTR capacity SME, you will responsible for: - Driving (accountable) RUBL60 and Sort Grid utilization metrics across MEATR region. - Invent solutions to solve complex business problems. - Provide corres
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