ASSPL
E-Commerce
ProgramManagerII
Neural analysis suggests this role is
optimal for Mid candidates.
“Program Manager II at ASSPL. Skills: Program management, Process improvement, Data analysis. Own programs end to end. Define programs”
What You'll Achieve.
Achieve performance improvements; Reduce defects at scale; Improve delivery experience
Industry & Context.
Root-cause analysis; Deep-dives; Problem escalation
What They're Looking For.
Must Have
3+ years program management experience, 3+ years cross-functional experience, 3+ years process improvement experience, Advanced Excel knowledge, SQL knowledge, Define program requirements, Use data and metrics for improvements
Nice to Have
3+ years driving end to end delivery, Communicate results to senior leadership, 3+ years driving process improvements, Stakeholder management experience, Build processes, Project management experience, Schedule management experience
What You'll Do.
Own programs end to end
Drive performance improvement initiatives
Develop program metrics
Monitor program metrics
Identify potential issues
Identify patterns of defects
Build initiatives to reduce defects
Perform root-cause analysis
Lead initiatives to eliminate root causes
Improve delivery experience
Provide business updates
Communicate with stakeholders
Share regular updates
Deliver programs on time
Deliver initiatives on time
Work within time constraints
Measure activities performed
Ensure service requirements met
Follow through on resolutions
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with owners; Work with teams
Communication Scope
Business updates; Verbal communication; Written communication
Process & Methodology
Program management, Project management
Full Job Description
Note: This role is part of the rekindle program. For more details on rekindle program, please visit https://www.amazon.jobs/en/landing_pages/rekindle - Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives. - Develop and monitor program metrics to identify potential issues in last mile deliveries. - Identify patterns of defects that will help us build initiatives to reduce defects at scale. - Ability to pull data and perform deep-dives and root-cause analysis as needed. - Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers. - Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. - Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met. - Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Key job responsibilities -Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives. - Develop and monitor program metrics to identify potential issues in last mile deliveries. - Identify patterns of defects that will help us build initiatives to reduce defects at scale. - Ability to pull data and perform deep-dives and root-cause analysis as needed. - Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers. - Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. - Communicate with stakeholders to share regular up
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