Amazon Dev Center India
Fulfillment Operations Management, Program Management, transportation and logistics
ProgramManagerI,NOCRelayOps
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“Program Manager I, NOC Relay Ops at Amazon Dev Center India. Skills: Program management, Data analysis, Process improvement, Cross-functional leadership. Coordinate efforts across operations. Lead efforts across technology teams”
What You'll Achieve.
Streamline operations; Increase efficiency; Optimize operations; Serve customers on time; Reduce costs; Improve network design; Reduce unloading delays; Improve RLB conversion rates; Reduce cost per trip
Industry & Context.
Problem solving; Analytical skills; Root cause analysis; Troubleshooting
Rotational shifts
What They're Looking For.
Must Have
2+ years program management experience
Nice to Have
Knowledge of Lean principles, Knowledge of DMAIC methodology, Experience in MS Access, Experience in SQL, Experience in requirement gathering, Ability to write clear requirement documents
What You'll Do.
Coordinate efforts across operations
Lead efforts across technology teams
Lead efforts across program teams
Measure business areas
Influence decision-making
Design new program frameworks
Run defect reduction programs
Identify input output metrics
Gauge program success
Analyze historic results
Make business recommendations
Drive improvements to reporting tools
Drive improvements to reporting methods
Drive improvements to reporting processes
Increase data availability
Increase data granularity
Provide actionable data
Justify decisions with data
Justify approaches with data
Break down complex problems
Define logical approach
Define step-by-step approach
Achieve assigned goals
Deal with varied stakeholders
Earn stakeholder trust
Function independently
Work in rotational shifts
Scope high impact projects
Drive cost benefit analysis
Make go/no-go decisions
Evolve execution plan
Develop execution timeline
Develop initiative roadmap
Develop initiative metrics
Write progress reports
Liaise across functions
Clear project bottlenecks
Develop cost reduction strategies
Implement cost reduction strategies
Analyze truck utilization
Optimize truck utilization
Contribute to WBR meetings
Improve network design
Optimize NOC governance
Improve truck utilization
Optimize schedule capacity
Address cost per trip issues
Reduce unloading delays
Improve RLB conversion rates
Manage manual adhoc rates
Implement improvements with FC
Implement improvements with SC
Implement improvements with EWH
Coordinate with tech teams
Secure buy-in for initiatives
Execute pilot projects
Scale successful initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Technology teams; Program teams; Business teams; Operations teams; Supply chain teams; Transportation teams; FC teams; Carrier teams; Amazon teams; Tech teams; Varied stakeholders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Program management, Project management, Roadmap development, Metric development
Full Job Description
Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20+ years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). APEX NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, Relay Ops plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of Program Manager under Relay Ops/NOC We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. He should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, he will work with business and o
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