Amazon Pay (India) Private Limited
Financial Services
ProgramManagerI,INPayments
“Program Manager I, IN Payments at Amazon Pay (India) Private Limited. Skills: Program management, Operations management, Stakeholder management. Set up processes. Define SOP for escalations”
What You'll Achieve.
Meet ongoing compliance requirements; Meet SLA's at business vertical levels; Manage performance measured on operations business goals; Manage performance measured on SLA metrics; Own operational delivery of SLA; Achieve operational goals; Achieve business goals
Industry & Context.
Investigative skills; Research skills; Root cause analysis
What They're Looking For.
Must Have
2+ years of program or project management experience
Nice to Have
3+ years of program or project management experience
What You'll Do.
Define SOP for escalations
Automate manual efforts
Respond to government queries
Handle law enforcement requests
Release sensitive information
Deep dive into systems
Collaborate with partners
Enhance client experience
Manage ambiguity and complexity
Support business needs
Meet compliance requirements
Own stakeholder interactions
Manage end to end escalations
Organize work assignments
Plan work assignments
Prioritize work assignments
Schedule work assignments
Communicate blockers to stakeholders
Own operational delivery of SLA
Handle team of analysts
Continuous improvement
Advocate on behalf of customer
Ensure high-bar of excellence
Drive data oriented analysis
Drive adoption of technology solutions
Drive process improvement projects
Achieve operational goals
Achieve business goals
Manage stakeholder communication
Implement business launches
Enable automated tools
Enable applications for self-service
Monitor metrics and thresholds
Deep dive to address issues
How You'll Work.
Team & Collaboration
Stakeholder communication; Cross-functional collaboration
Communication Scope
Stakeholder communication
Process & Methodology
Program management, Project management
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