SupplyHouse.com

e-commerce

ProgramManager,FulfillmentOperations

$82–103k Remote, Remote, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Program Manager, Fulfillment Operations at SupplyHouse.com. Skills: Fulfillment operations, Facility buildout, Automation deployment. Lead project planning and execution for fulfillment center. Lead greenfield facility launches”

What You'll Achieve.

Deliver on scope, schedule, and budget; Validate throughput against design; Validate labor against design; Validate cost against design

Industry & Context.

e commerce
Problems you'll solve

Identify and mitigate project risks; Proactively surface issues; Provide clear options and recommendations

Eligibility Requirements

Travel up to 15%, Travel to Melville, NY headquarters up to 3 times per year, Travel to on-site fulfillment locations

What They're Looking For.

Must Have

3+ years program management experience, Supply chain, fulfillment, warehouse operations, or related distribution/logistics field experience, Experience managing large-scale capital programs/projects ($5M+), Experience managing vendor contracts, Experience managing equipment procurement, Experience managing cross-functional projects, Experience with simultaneous workstreams across Operations, IT, Finance, and external partners, Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field

Nice to Have

Direct on-site fulfillment or warehouse operations experience, Experience with greenfield facility buildouts, Experience with large-scale FC relocations, Familiarity with WES/WCS integration, Familiarity with automation vendor management, Experience with project management tools and methodologies, PMP, Agile, or equivalent experience

What You'll Do.

Lead project planning and execution for fulfillment center

Lead greenfield facility launches

Lead FC moves from inception through go-live

Own end-to-end coordination of automation system deployments

Coordinate goods-to-person deployments

Coordinate conveyor/sortation deployments

Coordinate WMS integration deployments

Partner with automation vendors

Partner with internal IT

Define project milestones

Define resource requirements

Define success metrics

Maintain detailed project plans

Hold workstream owners accountable to timelines

Partner closely with internal teams

Align project objectives

Drive seamless execution

Partner with Operations

Develop capital models

Maintain capital models

Maintain labor models

Support facility investment decisions

Manage vendor relationships

Manage vendor deliverables

Escalate risks to vendors

Hold vendors to contractual commitments

Facilitate cross-functional communication

Ensure alignment on project status

Ensure alignment on project risks

Ensure alignment on project decisions

Identify project risks

Mitigate project risks

Proactively surface issues to leadership

Provide clear options and recommendations

Conduct post-launch performance reviews

Validate throughput assumptions

Validate labor assumptions

Validate cost assumptions

Feed lessons learned into future facility design

Support continuous improvement initiatives

Develop operational models

Maintain operational models

Develop financial models

Maintain financial models

Serve as liaison between technical and non-technical stakeholders

Ensure clear communication

Ensure clear expectations

How You'll Work.

Team & Collaboration

Cross-functional teams; Operations; IT; Finance; HR; Real Estate; Automation vendors; Construction vendors; Equipment vendors

Communication Scope

Cross-functional communication

Process & Methodology

Program management, Project execution, Project planning, Milestones, Timelines, PMP, Agile

Full Job Description

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Program Manager, Fulfillment Operations to join our corporate Operations Team. This individual will report into our Manager of Program Management and lead critical facility buildout and automation initiatives across SupplyHouse's fulfillment network. They will own end-to-end project execution for new FC launches, relocations, and automation system deployments, coordinating closely with Operations, IT, Finance, and external vendors to deliver on scope, schedule, and budget. If you have a strong background in warehouse operations, capital project management, or supply chain engineering and thrive in a highly cross-functional environment with significant ambiguity, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, Exempt Location: Remote Sche

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