SupplyHouse.com
e-commerce
ProgramManager,FulfillmentOperations
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“Program Manager, Fulfillment Operations at SupplyHouse.com. Skills: Fulfillment operations, Facility buildout, Automation deployment. Lead project planning and execution for fulfillment center. Lead greenfield facility launches”
What You'll Achieve.
Deliver on scope, schedule, and budget; Validate throughput against design; Validate labor against design; Validate cost against design
Industry & Context.
Identify and mitigate project risks; Proactively surface issues; Provide clear options and recommendations
Travel up to 15%, Travel to Melville, NY headquarters up to 3 times per year, Travel to on-site fulfillment locations
What They're Looking For.
Must Have
3+ years program management experience, Supply chain, fulfillment, warehouse operations, or related distribution/logistics field experience, Experience managing large-scale capital programs/projects ($5M+), Experience managing vendor contracts, Experience managing equipment procurement, Experience managing cross-functional projects, Experience with simultaneous workstreams across Operations, IT, Finance, and external partners, Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
Nice to Have
Direct on-site fulfillment or warehouse operations experience, Experience with greenfield facility buildouts, Experience with large-scale FC relocations, Familiarity with WES/WCS integration, Familiarity with automation vendor management, Experience with project management tools and methodologies, PMP, Agile, or equivalent experience
What You'll Do.
Lead project planning and execution for fulfillment center
Lead greenfield facility launches
Lead FC moves from inception through go-live
Own end-to-end coordination of automation system deployments
Coordinate goods-to-person deployments
Coordinate conveyor/sortation deployments
Coordinate WMS integration deployments
Partner with automation vendors
Partner with internal IT
Define project milestones
Define resource requirements
Define success metrics
Maintain detailed project plans
Hold workstream owners accountable to timelines
Partner closely with internal teams
Align project objectives
Drive seamless execution
Partner with Operations
Develop capital models
Maintain capital models
Maintain labor models
Support facility investment decisions
Manage vendor relationships
Manage vendor deliverables
Escalate risks to vendors
Hold vendors to contractual commitments
Facilitate cross-functional communication
Ensure alignment on project status
Ensure alignment on project risks
Ensure alignment on project decisions
Identify project risks
Mitigate project risks
Proactively surface issues to leadership
Provide clear options and recommendations
Conduct post-launch performance reviews
Validate throughput assumptions
Validate labor assumptions
Validate cost assumptions
Feed lessons learned into future facility design
Support continuous improvement initiatives
Develop operational models
Maintain operational models
Develop financial models
Maintain financial models
Serve as liaison between technical and non-technical stakeholders
Ensure clear communication
Ensure clear expectations
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations; IT; Finance; HR; Real Estate; Automation vendors; Construction vendors; Equipment vendors
Communication Scope
Cross-functional communication
Process & Methodology
Program management, Project execution, Project planning, Milestones, Timelines, PMP, Agile
Full Job Description
Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Program Manager, Fulfillment Operations to join our corporate Operations Team. This individual will report into our Manager of Program Management and lead critical facility buildout and automation initiatives across SupplyHouse's fulfillment network. They will own end-to-end project execution for new FC launches, relocations, and automation system deployments, coordinating closely with Operations, IT, Finance, and external vendors to deliver on scope, schedule, and budget. If you have a strong background in warehouse operations, capital project management, or supply chain engineering and thrive in a highly cross-functional environment with significant ambiguity, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, Exempt Location: Remote Sche
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