ADCI
Project/Program/Product Management--Non-Tech, Program Management, Retail
ProgramManager,FinancialDisputes
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optimal for Manager candidates.
“Program Manager, Financial Disputes at ADCI. Skills: Program management, Process improvement, Financial disputes. Drive VX improvement. Reduce Financial Disputes”
What You'll Achieve.
Reduce Financial Disputes; Reduce Vendors Cost to Serve; Eliminate Financial Disputes; Deliver valuable projects; Deliver end-to-end projects; Deliver on-time
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
3+ years program management experience, 3+ years cross-functional experience, 3+ years process improvement experience, Advanced Excel knowledge, SQL knowledge
Nice to Have
3+ years end to end delivery experience, 3+ years driving process improvements, Stakeholder management experience, Experience building processes, Project management experience, Schedule management experience
What You'll Do.
Reduce Financial Disputes
Reduce Vendors Cost to Serve
Work with operations leaders
Work with support leaders
Work with third party vendors
Design scalable solutions
Deliver scalable solutions
Partner with program managers
Set project priorities
Set project milestones
Own program acceleration
Influence process design
Influence process development
Communicate initiatives
Impact business initiatives
Develop KPI reporting
Implement KPI reporting
Provide milestone visibility
Provide performance visibility
Drive business decisions
Influence business decisions
Engage Amazon business units
Improve end-to-end outcomes
How You'll Work.
Team & Collaboration
Cross-functional teams; Program teams; Product teams; Tech teams; Operations leaders; Support leaders; Third party vendors; Other program managers; Business units globally
Communication Scope
Senior leadership communication; Peer communication; Team member communication; Selling partner communication
Process & Methodology
Program management, Project management, Roadmap planning, Milestones
Full Job Description
Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution. RBS is looking for a Program Manager to join the Financial Disputes - Upstream Defect Elimination program. As Program Manager you will: 1) Drive VX improvement by reducing Financial Disputes and Vendors Cost to Serve 2) Identify and eliminate defects across Procure to Pay cycle in partnership with upstream teams 3) Engage with Program, Product and Tech teams to build solutions to eliminate Financial Disputes 4) Create reports and metrics to demonstrate progress towards goals, provide new insights, and send regular updates to senior leadership About You: 1)
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