Amazon Japan G. K.

Project/Program/Product Management--Non-Tech, Program Management, Logistics

ProgramManager,FieldOps,AmazonFlex

$8500–13000k ~AI est. Tokyo, Japan FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Program Manager, Field Ops, Amazon Flex at Amazon Japan G. K.. Skills: Program management, Operations. Act as primary liaison. Look for improvements to standardize”

What You'll Achieve.

Drive Safety environment; Drive product utilization; Drive service optimization; Improve driver safety; Standardize operations; Improve delivery quality; Scale delivery stations

Industry & Context.

Project/Program/Product Management Non Tech, Program Management, Logistics
Problems you'll solve

Analytical skills; Problem solving

What They're Looking For.

Must Have

Speak, write, and read fluently in Japanese, Bachelor's degree or equivalent work experience, Experience in English-language communication skills, Experience negotiating with internal and external stakeholders, 2+ years of relevant work experience

Nice to Have

Experience in program management, Experience in logistics, Experience in operations, Experience in supply chain, Experience in transportation, Experience prioritizing and handling multiple assignments, Experience completing complex tasks quickly, Experience working in a collaborative team environment, MBA or Master's degree, Excellent technical comprehension, Excellent verbal communication skills, Excellent written communication skills

What You'll Do.

Act as primary liaison

Look for improvements to standardize

Drive improvements at scale

Lead and coordinate projects

Deep dive into feedback

Identify and resolve safety issues

Monitor Voice of Driver metrics

Spot underperforming stations

Conduct station visits

Audit driver experience

Act as first point of contact

Address escalations and inquiries

Reach out to discuss exceptions

Attend regional daily business reviews

Attend weekly business reviews

Perform daily deep dives on sites

Conduct weekly performance reviews

Drive implementation of corrective actions

Ensure delivery stations follow standard work

Ensure Amazon Flex policies are followed

Identify operational challenges

Drive adherence to existing processes

Recommend changes to standard work

Handle experimental requests

Handle special projects

Investigate complex issues

Support station launches

Support business launches

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal and external stakeholders

Communication Scope

English-language communication; Verbal communication; Written communication

Process & Methodology

Program management

Full Job Description

[Japanese] Amazonは、お客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics(AMZL)部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達すことで、誰でもが個人でビジネスを始めることができるようになります。Amazon Flexは、プログラムへの登録、配達スケジュールの管理、地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられています。Amazon Flexのテクノロジーは革新に満ち、伝統的な手法へ挑戦し、ラストマイル業界そのものを変化させる可能性を秘めています。 私たちはAmazon Flexを日本のAMZL全体へ拡大するために、スピード感のある革新的な組織を日本で構築している最中です。Amazonは、経験、情熱、行動力、分析力、革新、責任感、そして何よりも重要な顧客中心の考え方を持ったField Operations Program Manager(PM)を募集しています。 日本におけるPMは、Amazon Flexが、お客様の手元に届くまでの路上輸送および配達において、もっとも重要な「安全」をLeadし、お客様一人一人に確実に商品をお届けすることに貢献していただきます。PMはラストマイルの配達を行うデリバリーステーション及びテクノロジー、トランスポーテ―ション、オペレーション、カスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みます。 自立の精神に富み、このサービスの発展に情熱を発揮し、高度な分析力を誇り、細部への注意を怠らず、優れた対人およびコミュニケーションスキルを持ち、自律的に働くことを喜びと感じるような方は、素早く変化する環境での成長・革新をもたらす必要があるこのポジションへの理想的な応募者といえます。非常に優れたBias for Actionはこの職務への必須要素であり、応募者は確かなる成果を生み出した実績を持っていなければなりません。 [English] At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics (AMZL), we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service, individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates. We are continuing to build a high paced and lean Japan team to implement and expand our last mi

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