Amazon Japan G. K.
Project/Program/Product Management--Non-Tech, Program Management, Logistics
ProgramManager,FieldOps,AmazonFlex
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Field Ops, Amazon Flex at Amazon Japan G. K.. Skills: Program management, Operations. Act as primary liaison. Look for improvements to standardize”
What You'll Achieve.
Drive Safety environment; Drive product utilization; Drive service optimization; Improve driver safety; Standardize operations; Improve delivery quality; Scale delivery stations
Industry & Context.
Analytical skills; Problem solving
What They're Looking For.
Must Have
Speak, write, and read fluently in Japanese, Bachelor's degree or equivalent work experience, Experience in English-language communication skills, Experience negotiating with internal and external stakeholders, 2+ years of relevant work experience
Nice to Have
Experience in program management, Experience in logistics, Experience in operations, Experience in supply chain, Experience in transportation, Experience prioritizing and handling multiple assignments, Experience completing complex tasks quickly, Experience working in a collaborative team environment, MBA or Master's degree, Excellent technical comprehension, Excellent verbal communication skills, Excellent written communication skills
What You'll Do.
Act as primary liaison
Look for improvements to standardize
Drive improvements at scale
Lead and coordinate projects
Deep dive into feedback
Identify and resolve safety issues
Monitor Voice of Driver metrics
Spot underperforming stations
Conduct station visits
Audit driver experience
Act as first point of contact
Address escalations and inquiries
Reach out to discuss exceptions
Attend regional daily business reviews
Attend weekly business reviews
Perform daily deep dives on sites
Conduct weekly performance reviews
Drive implementation of corrective actions
Ensure delivery stations follow standard work
Ensure Amazon Flex policies are followed
Identify operational challenges
Drive adherence to existing processes
Recommend changes to standard work
Handle experimental requests
Handle special projects
Investigate complex issues
Support station launches
Support business launches
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal and external stakeholders
Communication Scope
English-language communication; Verbal communication; Written communication
Process & Methodology
Program management
Full Job Description
[Japanese] Amazonは、お客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics(AMZL)部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達すことで、誰でもが個人でビジネスを始めることができるようになります。Amazon Flexは、プログラムへの登録、配達スケジュールの管理、地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられています。Amazon Flexのテクノロジーは革新に満ち、伝統的な手法へ挑戦し、ラストマイル業界そのものを変化させる可能性を秘めています。 私たちはAmazon Flexを日本のAMZL全体へ拡大するために、スピード感のある革新的な組織を日本で構築している最中です。Amazonは、経験、情熱、行動力、分析力、革新、責任感、そして何よりも重要な顧客中心の考え方を持ったField Operations Program Manager(PM)を募集しています。 日本におけるPMは、Amazon Flexが、お客様の手元に届くまでの路上輸送および配達において、もっとも重要な「安全」をLeadし、お客様一人一人に確実に商品をお届けすることに貢献していただきます。PMはラストマイルの配達を行うデリバリーステーション及びテクノロジー、トランスポーテ―ション、オペレーション、カスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みます。 自立の精神に富み、このサービスの発展に情熱を発揮し、高度な分析力を誇り、細部への注意を怠らず、優れた対人およびコミュニケーションスキルを持ち、自律的に働くことを喜びと感じるような方は、素早く変化する環境での成長・革新をもたらす必要があるこのポジションへの理想的な応募者といえます。非常に優れたBias for Actionはこの職務への必須要素であり、応募者は確かなる成果を生み出した実績を持っていなければなりません。 [English] At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics (AMZL), we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service, individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates. We are continuing to build a high paced and lean Japan team to implement and expand our last mi
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